Alumni Relations Coordinator

DePaul University; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Stable university employer

Medical, dental, and vision benefits

8% retirement matching

Tuition waivers for employees and/or a

Tuition waivers for employees and/or a

Generous paid time off and holidays

Full-time benefits

Job summary

DePaul University in Chicago is seeking an Alumni Relations Coordinator to deliver exceptional service to alumni, donors, and the university community. You will manage day-to-day support for the Office of Alumni Relations and serve as the primary contact for alumni inquiries and event registrations.

The role includes supervising student workers, assisting with annual giving and advancement events, and handling routine clerical tasks. Evening/weekend hours may be required to support alumni events.

Qualifications

• B.A., preferred
• 2 - 4 years administrative support and customer service experience
• 2-4 years experience with Microsoft Office programs, including Outlook, Word, Excel, Access, Power Point
• Experience in higher education or nonprofit environment, a plus
• Excellent oral and written communication skills
• Demonstrated planning, problem-solving and organizational skills
• Strong customer service skills
• Conscientious and dependable
• Self-starter and team player
• Professional telephone etiquette
• Ability to effectively manage multiple projects, set priorities, meet deadlines and perform follow up

Responsibilities

• Customer service and support - Serve as Alumni Relations' receptionist, responding to phone calls and emails in a timely and accurate manner. Know and clearly communicate details of all alumni services, benefits, and Alumni Relations/Advancement events. Work cooperatively with various departments at DePaul to troubleshoot problems and resolve alumni requests and inquiries.
• Event support - Process event registrations and associated revenue. Prepare weekly event RSVP reports for active events for division review. Ensure accurate and timely transfer of event attendance into Advance database; Create and prepare items for events. Call and email alumni and donors regarding upcoming Alumni Relations/Advancement events.
• Alumni Center Management - Instill the policies and procedures for alumni, making appropriate adjustments and communication as needed. Maintain reception area and conference room booking schedules for meetings and events. Submit help desk tickets for technology and facility work orders for upkeep and event set up; Manage daily staffing schedule to ensure proper coverage of the Alumni office.
• Supervise student worker(s) - Supervise student staff to help with administrative tasks, including but not limited to, managing the front desk as a first point of contact for alumni inquiries. Create daily task lists for students to help with event preparation and post-event wrap-up.

Skills

Admin support

Customer service

MS Office

Communication

Organization

Multitasking

Telephone etiquette

Team player

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Highlights:

Reporting to the Director of Alumni Relations, the Alumni Relations Coordinator is responsible for providing exceptional customer service to alumni, donors, and other members of the DePaul University community. Managing the day-to-day support operations of the Office of Alumni Relations, the Coordinator serves as the main point of contact for the alumni and friends community, answering incoming phone calls and emails, handling all alumni and donor event registrations, processing event revenue, and inquiries regarding alumni benefits and services. The Coordinator manages student worker(s) to assist with administrative support to Alumni Relations, Annual Giving, and Advancement Events staff. Those duties are augmented by project-based work including clerical tasks and event preparation.

What You'll Do:

• 1. Customer service and support - Serve as Alumni Relations' receptionist, responding to phone calls and emails in a timely and accurate manner. Know and clearly communicate details of all alumni services, benefits, and Alumni Relations/Advancement events. Work cooperatively with various departments at DePaul to troubleshoot problems and resolve alumni requests and inquiries.
• 2. Event support - Process event registrations and associated revenue. Prepare weekly event RSVP reports for active events for division review. Ensure accurate and timely transfer of event attendance into Advance database; Create and prepare items for events. Call and email alumni and donors regarding upcoming Alumni Relations/Advancement events.
• 3. Alumni Center Management - Instill the policies and procedures for alumni, making appropriate adjustments and communication as needed. Maintain reception area and conference room booking schedules for meetings and events. Submit help desk tickets for technology and facility work orders for upkeep and event set up; Manage daily staffing schedule to ensure proper coverage of the Alumni office.
• 4. Supervise student worker(s) - Supervise student staff to help with administrative tasks, including but not limited to, managing the front desk as a first point of contact for alumni inquiries. Create daily task lists for students to help with event preparation and post-event wrap-up.
• Supervise student worker(s).

What You’ll Need:

• B.A., preferred;
• 2 - 4 years administrative support and customer service experience;
• 2-4 years experience with Microsoft Office programs, including Outlook, Word, Excel, Access, Power Point;
• Experience in higher education or non-profit environment, a plus.
• Excellent oral and written communication skills;
• Demonstrated planning, problem-solving and organizational skills;
• Strong customer service skills;
• Conscientious and dependable;
• Self-starter and team player;
• Professional telephone etiquette;
• Ability to effectively manage multiple projects, set priorities, meet deadlines and perform follow up.

Requires occasional evening and weekend hours to assist with alumni events and other staffing needs.

The anticipated hiring range for this position is: $18.70/hr to $26.00/hr.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Perks:

• Working for a stable and well-known University.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 8%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Full-Time Benefits
  

Vincentian Mission:

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

DePaul University is an Equal Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.