Part-Time Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; Fort Worth (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a dedicated Hotel Host in Fort Worth. This role is crucial in delivering outstanding guest experiences through effective service in a dynamic hotel environment. The position requires customer service skills, a teamwork-oriented mindset, and a passion for maintaining high service standards, accommodating various guest needs within a flexible schedule.

Qualifications

• Customer service experience in a hotel is preferred.
• Must be 18 years or older with a flexible schedule.
• Strong command of English and basic computer skills required.

Responsibilities

• Manage the Hotel Host Stand, Bakery Café, and guest check-in/check-out.
• Ensure high-quality guest service and maintain a welcoming hotel environment.
• Support meeting room services and ensure cleanliness.

Skills

Customer service

Communication skills

Multi-tasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork. They must appreciate high standards of excellence.

The Hotel Host creates a welcoming experience for guests by providing exceptional service in a clean, comfortable, and inviting environment. Responsibilities include managing the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in and check-out, and servicing meeting rooms. Previous guest service experience and strong communication skills are required.

The Hyatt Place Experience. Hyatt Hotels are known for creating rewarding guest experiences through design, cuisine, and attentive service. Hyatt Place offers a relaxed style with high standards, designed to provide a unique hotel experience. As a Hotel Host, you are key to bringing this experience to life.

Qualifications

• Customer service experience, preferably in a hotel or related field
• Flexible schedule for AM/PM shifts, weekends, and holidays
• Strong command of English in speaking, reading, and writing
• Ability to learn quickly and work in a fast-paced environment with guest interaction
• Ability to multi-task
• Must be 18 years or older
• Desire to satisfy guest needs in a fast-paced environment
• High school diploma or equivalent
• Ability to lift, pull, and push moderate weights (minimum 20 lbs)
• Basic computer skills such as Word and Excel

Our family is always growing. Want to be in the know?