Part Time - Hotel Front Desk Night Auditor

Lodging Dynamics; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in the hospitality sector is seeking a Part-Time Hotel Front Desk Night Auditor in Scottsdale, AZ. This position involves ensuring guest satisfaction during the overnight shift by efficiently managing check-ins, check-outs, and coordination of hotel services. Applicants should possess strong communication skills and be willing to work flexible hours. This role is ideal for those aiming to start their career in hotel management.

Qualifications

• High school diploma or equivalent; 1-3 months related experience.
• Ability to stand for 8+ hours.
• Flexible schedule for weekends and holidays.

Responsibilities

• Check guests in/out, using up-selling techniques.
• Handle guest inquiries and resolve complaints.
• Complete daily cash handling and reporting.

Skills

Guest Service

Communication

Problem Solving

Education

High school diploma

Tools

ONQ PMS

Job description

Part Time - Hotel Front Desk Night Auditor

Part Time - Hotel Front Desk Night Auditor

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The Front Desk Night Auditor ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest during the overnight shift. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Books guest reservations and/or coordinates with reservation center
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Answers and routes call as appropriate; takes guest messages with accuracy
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• Checks guests in and out of the hotel, processes customer payments according to established policies and procedures.
• Answers phone in a prompt, efficient, and friendly manner.
• Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Balances cash bank at open and closing of each shift.
• Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
• Provides a professional image at all times through appearance and dress.
• Follow company policies and procedures.
• Able to assist, respond, resolve guest inquires throughout Overnight shift without a manager present.

POSITION DETAILS:

• Applicant has ability and willingness to work flexible schedule, able to pick up shifts in event of call out
  
  
  
  • NA Shift 10:00pm to 6:00am
  
  
  
  
• Uniform
  
  
  
  • Business Casual Attire
  
  
  • Closed Toe Shoes
  
  
  
  

POSITION REQUIREMENTS:

• High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to stand for 8+ hours a day.
• Ability to work weekends, holidays, overtime (if available).
• ONQ PMS experience (not required but strongly preferred).

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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