Part Time Help Desk Coordinator Service Representative CSR

Utility Advantage Llc; Woodstown (NJ); Remote; USD 80,000 - 100,000; Part time

Job summary

A leading energy consulting firm is seeking a Help Desk Coordinator & Service Representative to assist with the New Jersey Board of Public Utilities Benchmarking Program. This remote part-time position requires strong CRM skills, excellent communication abilities, and attention to detail. Ideal candidates will have a college degree and 3-5 years of B to B customer service experience. Join a dynamic team dedicated to energy efficiency consulting.

Benefits

Bonus based on performance

Opportunity for advancement

Training & development

Qualifications

• 3-5 years of Customer Service experience in a B to B environment.
• Ability to work collaboratively in a team environment.
• Proven success as a self-starter with remote work experience.

Responsibilities

• Process and coordinate inquiries/tickets via BEAM CRM.
• Handle phone and email inquiries effectively.
• Maintain accurate records of communications with property owners.

Skills

CRM experience

Customer service skills

Problem solving skills

Strong computer skills

Verbal communication skills

Written communication skills

Attention to detail

Organizational skills

Flexibility in working hours

Education

College Degree

Tools

Microsoft Office Suite

CRM systems

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

Job Description

The Help Desk Coordinator & Service Representative ("CSR") is responsible for processing and coordinating benchmarking submissions through satisfactory completion for the New Jersey Board of Public Utilities ("the NJBPU") Benchmarking Program, including but not limited to the following: properly processing assigned inquiries/tickets submitted via the Program’s BEAM CRM online portal, handling phone inquiries and email inquiries, creating tickets, and processing exemption and extension requests, following escalation processes, verifying compliance, maintaining accurate records of documents and communications with property owners/managers, their consultants and the utilities, developing and maintaining proficiency in NJ Benchmarking rules, the BEAM portal and Energy Star Portfolio Manager or other benchmarking tools, completing assigned projects including outreach calls to trade associations and to property owners that have not fully met the Program requirements to encourage completion and/or their participation in the Program, following all policies and procedures, and meeting and exceeding the program goals, which include response timeframes, customer satisfaction, process compliance, participation rates and safety and data security goals.

Typical work week is 20 – 30 hours Monday-Friday with increased workloads from February through July. Potential to move to full time position. This is an hourly Part Time non-exempt position within Utility Advantage.

Qualifications

• College Degree and 3-5 years of CRM and B to B customer service experience
• Strong computer skills and experience with CRM systems
• Excellent verbal and written communication skills, customer service and problem solving skills
• Experience in data gathering and entry, file development and management in CRM systems
• Ability to work collaboratively in a team environment
• Attention to detail and commitment to providing exceptional customer service
• Flexibility to work part-time hours as required
• Isolated Home office work environment with quality internet service
• Proven success as a self-starter with remote office work experience
• Strong organizational and administrative skills
• Highly productive in and accountable for sustained business performance
• Expertise in use of Microsoft Office Suite: Outlook, Word, Excel and PowerPoint
• Experience working in the energy sector is a plus

Additional Job Details

This Job Is Ideal for someone who is: Dependable, Detail-oriented, a Fast learner, comfortable speaking on the phone to support all customers and professionals, client-focused, able to handle difficult conversations, able to remain calm under pressure, adaptable, a team player and able to work independently and effectively in a remote work environment.

Work Location and Compensation

Work Location: Remote
Salary Range: 23.00 to 30.00 USD per hour

About Utility Advantage

Utility Advantage provides a broad range of Energy Consulting Services to advise and assist its clients in developing and implementing energy and sustainability related goals and objectives. In 2020, the company launched a second division dedicated to energy efficiency program implementation – providing outreach, project coordination, trade ally management, inspections, help desk and facility auditing staffing to implement utility and state run energy programs. Utility Advantage is a certified woman owned business with offices in NJ and TX. Our core values are integrity, communication, accountability, appreciation, respect and excellence. Utility Advantage operates a drug and alcohol free workplace. As a condition of hiring, all employees are required to successfully complete a background screening include pre-employment urine test screening. Utility Advantage is an Equal Opportunity Employer. Utility Advantage does not discriminate on the basis of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

This is a remote position.