Part-Time Health Intake & Office Assistant

Morrow County Health District; Heppner (OR); On-site; USD 55,553,000 - 73,218,000; Part time

Job summary

Morrow County Health District in Heppner, OR seeks a Part-Time Intake and Office Assistant for Home Health & Hospice. You will support patient intake, insurance verification, referral processing, and documentation management in a fast-paced office.

The role emphasizes accurate records, timely coordination, and professional customer service as a primary contact for patients, families, referral sources, and community partners.

Qualifications

• High School Diploma or equivalent required.
• Medical office/healthcare intake or customer service experience preferred.
• Experience with electronic medical records and office software preferred.
• Experience with insurance verification, authorizations, referrals, or healthcare billing support preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, visitors, referral sources, and community partners, providing professional and courteous customer service.
• Answer, screen, and route incoming communications; respond to inquiries and direct individuals to appropriate staff and resources.
• Receive, process and assist in the coordination of Home Health and Hospice referrals.
• Obtain and verify insurance coverage, authorizations, and other payer requirements to support timely patient admission and service delivery.
• Maintain accurate and congruent patient records within the electronic medical record systems.
• Scan, upload, file, retrieve, and track patient records and clinical documentation in accordance with organizational policies and regulatory standards.
• Monitor documentation workflows and follow up on missing visits, physician orders, signatures, certifications, and other required records.
• Support clinicians and leadership by ensuring accurate and timely management of patient documentation throughout the episode of care.
• Assist with billing, charge entry, supply tracking, account reconciliation, and other revenue cycle functions.
• Prepare, maintain, and update departmental reports, logs, spreadsheets, census information, and other operational records.
• All other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Insurance verification

Billing/Office software

Job description

Morrow County Health District in Heppner, OR seeks a Part-Time Intake and Office Assistant for Home Health & Hospice. You will support patient intake, insurance verification, referral processing, and documentation management in a fast-paced office.

The role emphasizes accurate records, timely coordination, and professional customer service as a primary contact for patients, families, referral sources, and community partners.