Part Time Health Information Management Representative - Remote in MN or WI - 2283598

UnitedHealth Group; Minneapolis (MN); Remote; Confidential; Part time

Job summary

An innovative healthcare organization is seeking a dedicated individual to join their team in a part-time capacity. In this role, you will manage calls and documentation, ensuring that patients receive the highest quality of service. With a commitment to community health and equity, this position offers the chance to make a real difference in people's lives. You'll benefit from comprehensive training and the opportunity to work remotely, all while being part of a diverse and inclusive culture that values your contributions. If you're passionate about customer service and healthcare, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits

401k Contributions

Stock Purchase Options

Paid Virtual Training

Qualifications

• 1+ year of customer service experience in a healthcare setting.
• Proficiency with Microsoft Office tools is essential.

Responsibilities

• Manage inbound and outbound calls to ensure customer satisfaction.
• Review and process medical documentation for accuracy.

Skills

Customer Service

Microsoft Office

Communication Skills

Health Information Management

Medical Terminology

Education

High School Diploma / GED

Tools

MS Word

Excel

Outlook

Job description

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will support the Allina Health account, contributing to improved health outcomes by connecting people with necessary care, pharmacy benefits, data, and resources. Our culture values diversity and inclusion, offers talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on community health and advance health equity globally. We promote Caring. Connecting. Growing together.

Position Overview: Manage inbound and outbound calls to provide excellent customer service, resolve inquiries, and ensure customer satisfaction.

This is a part-time role requiring work on Monday, Thursday, Friday, and rotating Saturdays from 03:00PM – 11:30PM. Overtime may be necessary based on business needs.

We offer 4 weeks of paid virtual training from 8:00AM to 4:30PM, Monday through Friday, conducted from your home.

Employees in Minnesota or Wisconsin may have the flexibility to work remotely.

Primary Responsibilities:

1. Review electronic chart documentation for accuracy and duplicates.
2. Process release of information (ROI) requests.
3. Manage documentation requests.
4. Scan and edit documents in electronic medical records.
5. Retrieve, file, and deliver medical records.
6. Train and mentor co-workers as needed.
7. Analyze documentation for regulatory compliance.
8. Maintain principles of health information accuracy and accessibility.
9. Utilize MS Word, Excel, and Outlook for documentation and communication.
10. Perform other duties as assigned.

Required Qualifications:

• High School Diploma / GED or equivalent.
• Must be 18 years or older.
• At least 1 year of customer service experience in a healthcare setting.
• Proficiency with Microsoft Office.
• Availability to work specified shifts and training hours.

Preferred Qualifications:

• Over 2 years of customer service experience.
• Experience with Health Information Management (HIM).
• Experience in healthcare insurance and clinical settings.
• Call center experience.
• Ability to communicate effectively with diverse patient and staff backgrounds.
• Clerical or administrative support experience.
• RHIT or RHIA certification.
• Knowledge of medical terminology.

Telecommuting Requirements:

• Reside in Minnesota or Wisconsin.
• Secure a dedicated, private work area.
• Have access to high-speed internet.

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly wage ranges from $16.88 to $33.22, based on various factors including experience, location, and certifications. Benefits include comprehensive packages, incentives, stock purchase options, and 401k contributions. We are committed to diversity, equity, and inclusion, and to providing equitable healthcare.

UnitedHealth Group is an Equal Employment Opportunity employer and a drug-free workplace. Candidates must pass a drug test prior to employment.