Part Time - Head Cashier - Flexible

Lowe's Companies, Inc.; San Antonio (TX); Hybrid; USD 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector seeks a Cashier to provide exceptional customer service and manage transactions at self-checkout registers. The role involves engaging with customers, assisting with product selections, and ensuring a clean and safe store environment. Ideal candidates will have retail experience and a high school diploma, with opportunities for growth and development within the company.

Benefits

Employee discounts

Health benefits

Qualifications

• 1-2 years retail cashier experience.
• Ability to lift up to 15 pounds.
• Less than 1 year experience with retail technology.

Responsibilities

• Assist customers in locating and selecting merchandise.
• Provide SMART customer service adhering to Lowe's policies.
• Supervise and coach the Front End Team.

Skills

Customer Service

Cash Handling

Product Knowledge

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some of the activities listed below.

• Assisted Self Check Out

Customer Assistance and Engagement

• Monitor and identify customers needing assistance at multiple self-checkout registers simultaneously.
• Approach and interact with customers to recommend products and services proactively.
• Greet, assist, and engage with multiple customers across various registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure transaction accuracy.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide SMART customer service adhering to Lowe's policies and programs.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly and knowledgeably to customer and employee questions, guiding them through projects if needed.
• Express sincere appreciation to customers.
• Inform customers about stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs.
• Coach, develop, provide feedback, and train associates in departmental duties and sales opportunities.
• Use a cash register for sales, returns, and refunds following company guidelines.
• Provide proper monetary change to CSA Front End associates.
• Supervise, coach, and support CSA Front End Team (Front End/Loaders).
• Remove security tags, verify product info, and bag merchandise.
• Answer calls and direct or take messages as needed.
• Open additional registers when necessary to ensure coverage.
• Assist in line vesting to speed up checkout.

In-stock

• Prepare register area at start/end of shift, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Enter and submit customer orders, print tickets, verify receipts, and sign off on loading tickets.
• Review and process online orders and returns.
• Verify prices and look up product info and competitor prices for price matching.
• Record items used in the store on the store use lists.

Clean and Safe Stores

• Obtain safety bags and monitor cash in drawers.
• Monitor store entrances/exits for security, assist customers or associates triggering alarms.
• Detect signs of shoplifting, theft, and security risks; report promptly.
• Maintain cleanliness and organization per housekeeping standards.
• Ensure a safe work environment, conduct safety reviews, and secure hazards.
• Follow safety requirements for stock safety, equipment use, and safety devices.
• Operate store equipment as needed based on role and department.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year experience with computers (inputting, accessing, modifying, outputting information).
• Less than 1 year experience with retail technology (smartphones, tablets).
• 1-2 years retail cashier experience.
• Ability to lift up to 15 pounds, with or without accommodation.

Preferences:

• High school diploma or equivalent.
• 1-2 years experience in product sales based on customer needs, including credit, add-ons, protection plans, warranties.
• 1-2 years as a head cashier.
• 1-2 years working in Lowe’s or similar retail departments.
• 1-2 years supervisory experience, including training and coaching staff.
• Less than 1 year experience detecting shoplifting signs.

Lowe’s is an equal opportunity employer. For benefits info, visit https://talent.lowes.com/us/en/benefits.