Part-Time Guest Services Representative - Hampton Inn

High Companies; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading operator of select-service hotels is seeking a Part-Time Guest Services Representative for the Hampton Inn in Lancaster, PA. The role includes responding to guest requests, assisting during arrivals and departures, and handling financial transactions. Ideal candidates should possess a high school diploma, customer service experience, and flexible availability for shifts including weekends, with a total compensation package including bonuses for weekend work.

Benefits

Medical benefits

401(k) plan with company match

Vacation time

Employee discounts

Qualifications

• Customer service experience is preferred.
• Availability to work weekends and holidays is required.
• Can work both independently and in a team environment.

Responsibilities

• Responding to guest requests and inquiries.
• Taking and modifying guest reservations.
• Assisting guests with arrivals and departures.

Skills

Customer service

Strong math skills

Strong communication skills

Education

High school diploma or GED

Job description

Part-Time Guest Services Representative - Hampton Inn

Join to apply for the Part-Time Guest Services Representative - Hampton Inn role at High Companies

Part-Time Guest Services Representative - Hampton Inn

3 days ago Be among the first 25 applicants

Join to apply for the Part-Time Guest Services Representative - Hampton Inn role at High Companies

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the Hampton Inn on Greenfield Road in Lancaster, PA.

We are seeking a Part-Time team member with flexible availability to work 3 shifts per week. Shifts will vary between 7:00 AM – 3:00 PM and 3:00 PM – 11:00 PM on different days, including weekends.

Weekends include a $2/hr. shift premium!

Starting Rate: $15.40/hr. - $16.00/hr. depending upon experience.

Areas Of Responsibility For Our Guest Services Representatives Include

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.
  
  

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.
  
  

Working For The High Companies

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Worldwide travel discounts.
• Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Construction

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