Part-Time Guest Service Agent

Stonebridge Hospitality Management; Glenwood Springs (CO); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Job summary

Stonebridge Hospitality Management seeks a Guest Service Agent to greet guests, check in/out, and support front office operations in Glenwood Springs, CO. The role handles payments, reservations, and guest inquiries to ensure outstanding service.

Experience in hotel front desk and strong communication are essential. Flexible shifts and part-time up to 20 hours weekly are available with competitive pay.

Qualifications

• Prior front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Cash handling and basic bookkeeping ability.
• Excellent problem-solving and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and set payment methods.
• Maintain accurate room availability records in PMS.
• Process charges and collect payments.
• Coordinate with housekeeping and maintenance to resolve issues.
• Make and confirm reservations for guests.
• Transmit guest messages via phone, chat, and email.
• Review charges with guests at checkout.

Skills

Customer service

Cash handling

Front desk

PMS experience

Multitasking

Communication skills

Cash handling

Tools

Microsoft Word

Microsoft Excel

Email software

Job description

City, State:

Glenwood Springs, Colorado

$18-19/hr DOE
Part Time up to 20hrs per week

Title: Guest Service Agent

Location: Glenwood Springs, CO

Status: Part-Time (up to 20hrs/week)

Reports to: Guest Services Supervisor/ Assistant General Manager

Pay Range: $18/hr+ Depending on experience

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

• Greet, register, and assign rooms to guests upon their arrival.

• Verify guest credit and establish payment methods for accommodation.

• Keep accurate records of room availability and guest accounts using property management systems.

• Compute bills, collect payments, and make change for guests.

• Perform basic bookkeeping tasks, such as balancing cash accounts.

• Issue room keys and answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

• Review accounts and charges with guests during the check-out process.

• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

• Transmit and receive guest messages using telephones, online chats, and e-mail.

• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

• Make and confirm reservations for guests.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Previous experience in a hotel front desk or guest service role preferred.

• Strong customer service and communication skills to interact effectively with guests and staff.

• Proficiency in using property management systems and basic office software (e.g., Word, Excel, e-mail).

• Ability to handle cash transactions and perform basic bookkeeping tasks.

• Excellent problem-solving abilities to resolve guest issues efficiently.

• Strong organizational skills with attention to detail in managing guest reservations and records.

• Ability to work independently and follow established hotel policies and procedures.

Work Environment:

• Primarily indoor work within the hotel’s front desk and lobby areas.

• Requires standing and walking for long periods throughout the shift.

• Must be able to lift and carry up to 15 lbs. occasionally (e.g., ledgers, small office supplies).

• Flexible schedule required, including availability for evening, weekend, and holiday shifts.

• Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-20

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.