Part-Time Guest Experience Coordinator

JUF Operations; Puerto Rico; On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Employee meals

Referral incentives

Recognition programs

Holiday pay

Professional development

Work-family culture

Job summary

Moncayo Golf & Ocean Club, part of Discovery Land Company, seeks a Part-Time Member Services Coordinator in Fajardo, PR. You will be the first point of contact for members and guests, greeting by name and ensuring exceptional experiences through reservations, itineraries, and high-quality service.

The role supports events, reports, and club communications, collaborates with sales and the General Manager, and may assist in the golf shop.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Outgoing & well-spoken personality able to interact verbally with members and guests.
• Responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email; willingness to learn new programs.

Responsibilities

• Meet members/guests upon arrival and departure, greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation, reservations, and activities for members and guests.
• Create and update list of trusted local area vendors to recommend to members/guests.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including daily onsite activity and 10-day forecast.
• Create and update written communication and visual guides including calendars, amenity lists, staff listings, bios, and photos.
• Create invitations or fliers for Club events.
• Assist with planning and promoting Club events.
• Work with Sales to create exceptional experiences for prospects/visitors.
• Work with General Manager and PR to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Other duties as assigned.

Skills

Hospitality experience

Customer service

Telephone experience

Outgoing personality

Teamwork

Communication skills

Education

High school diploma

College degree in hospitality/communications/marketing

Tools

Word

Excel

Publisher

PowerPoint

Email

Job description

Moncayo Golf & Ocean Club, part of Discovery Land Company, seeks a Part-Time Member Services Coordinator in Fajardo, PR. You will be the first point of contact for members and guests, greeting by name and ensuring exceptional experiences through reservations, itineraries, and high-quality service.

The role supports events, reports, and club communications, collaborates with sales and the General Manager, and may assist in the golf shop.