Part Time Grocery Clerk - BU

North Coast Co-op; Arcata (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

North Coast Co-op in Arcata seeks a dedicated retail associate to provide exceptional customer service and maintain store standards. Responsibilities include assisting customers, maintaining inventory, and ensuring a clean environment.

The ideal candidate excels in communication, teamwork, and is physically able to handle the demands of retail. This role involves varied schedules and requires reliability and punctuality.

Qualifications

• Proven outstanding customer service track record.
• Strong organizational skills and attention to detail.
• Knowledge of the natural foods industry a plus.

Responsibilities

• Provide an exceptional shopping experience to all customers.
• Assist customers with inquiries about products.
• Maintain department appearance and cleanliness.

Skills

Outstanding customer service skills

Excellent communication

Strong attention to detail

Time management

Ability to prioritize

Multitasking

Job description

Responsibilities

• Provide an exceptional shopping experience and friendly, welcoming environment for all members, customers, and co-workers.
• Greet and engage customers throughout the store; model prompt, helpful, attentive service in accordance with the Co-op’s standards.
• Maintain awareness of promotions and advertisements to share information with customers.
• Assist customers in finding desired products, answering questions about quality, uses, location, in-store promotions, and educational materials.
• Seek opportunities to exceed customer expectations and enhance the customer experience.
• Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance if needed.
• Maintain a calm, friendly, professional demeanor with all customers and co-workers in all situations.
• Investigate and respond to customer inquiries promptly; elevate issues to supervisor as needed.
• Follow stocking, rotation, and facing procedures to merchandise and stock shelves/cases with fresh, high-quality product; hang ‘out of stock’ signs where shelf is empty.
• Receive product deliveries, ensure order and invoice accuracy; process invoices and obtain credits per supervisor instructions.
• Alert supervisor to close-dated or unsatisfactory product; record as spoilage.
• Learn to place orders from suppliers; place orders as assigned.
• Maintain department appearance and cleanliness; regularly face shelves, display sales tags, clean shelves, displays, and coolers.
• Maintain backstock and work area cleanliness; sweep and mop floors; properly store and rotate inventory.
• Assist in new employee training through shadowing and orientation.
• Participate in cross-training and learn functions of other positions.
• Answer phones, route calls, and take messages as needed.
• Organize time efficiently, prioritize, maintain focus, and stay productive.
• Achieve assigned goals and expected results for the department.
• Assist in overall store cleanliness, including retrieving carts, cleaning sidewalks, traffic areas, spill cleanup, dusting, wiping dining tables, and restocking bathrooms.
• Become familiar with all products and store locations.
• Adhere to cash handling policies; maintain knowledge of register functions.
• Develop knowledge of membership structure; inform customers of benefits.
• Check mailbox and email for company communications and posted memos.
• Attend and participate in meetings and trainings.
• Assist in inventory counts, store-wide cleaning, and perform other duties as assigned.

Sanitation & Safety

• Maintain a safe work environment per procedures, Safety Manual, and regulations.
• Use required PPE; ensure safe lifting and ergonomics.
• Adhere to sanitation and safe food handling procedures per California Health and Safety Code.

Required Competencies

• Outstanding customer service skills.
• Excellent communication and teamwork.
• Strong attention to detail, time management, and organization.
• Ability to prioritize and multitask in a fast-paced environment.
• Adherence to rules, policies, and procedures.
• Works independently and collaboratively.
• Considers environmental and social impact; promotes sustainability.
• Communicates ideas, proposals, and feedback clearly.
• Performs tasks efficiently and accurately according to procedures.
• Accepts feedback and direction openly.
• Adapts to change willingly.
• Knowledge of the natural foods industry.
• Maintains positive relationships with vendors.
• Maintains confidentiality.
• Operates required equipment.

Physical Requirements

• Stand and walk for extended periods.
• Bend, stoop, reach, and lift loads up to 50 lb, not exceeding 75 lb.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

Fast-paced retail floor environment. May work near moving equipment, in high or low conditions, in moderate to loud noise environments, and occasional travel within Arcata and Eureka.

Customary Work Schedule

This position works a varied schedule that may include early, late, and/or weekend shifts with occasional overtime. Reliable punctuality and attendance are essential.

North Coast Co-op is an equal-opportunity employer. All terms and conditions of employment are inclusive.