Part-time Front Office Assistant - Reading, PA

Crossroads; Reading (Berks County); Hybrid; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Part-time Front Office Assistant to join their team in Reading, PA. This role offers the chance to make a daily impact on patients' lives while providing essential clerical and logistical support. You'll guide new patients through their intake process, manage patient accounts, and ensure a positive experience for all. With flexible hours and the opportunity for remote work, this position is perfect for those looking to contribute to a meaningful cause in a supportive environment. Join a team committed to recovery and community impact!

Benefits

Mileage reimbursement

Excellent training

Community event participation

Calm subscription for employees

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Healthcare or office administration experience preferred.

Responsibilities

• Provide excellent customer service by checking in patients.
• Maintain daily financial records and reports.
• Coordinate with medical staff for patient intake processes.

Skills

Customer Service

Clerical Support

Financial Record Keeping

Intake Process Management

Education

High School Diploma or GED

Job description

Join to apply for the Part-time Front Office Assistant - Reading, PA role at Crossroads.

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Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We are dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and support recovery. Our outpatient clinics are located across several states, serving over 26,500 patients.

Day in the Life of a Front Office Assistant

• Provide excellent customer service by checking in patients, receiving payments, and assisting with daily operations.
• Maintain a friendly, professional attitude and offer a positive experience for patients.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical staff for patient intake processes.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.
• Lived addiction experience is a plus.

Hours, Schedule, and Travel

Expected hours are 25-30 hours per week, with specific schedule as follows:

• Tuesday 1pm-6pm in Reading
• Wednesday 3pm-6:30pm in Reading
• Thursday 7am-1pm in Reading
• Saturday 8am-2pm in Reading
• Up to 15 hours of remote administrative work may also be available.

Position Benefits

• Make a daily impact on many lives.
• Receive excellent training, especially if new to the field.
• Mileage reimbursement (if applicable), matching IRS rates.
• Participate in community events promoting belonging and education.
• Opportunity to save lives daily.
• Calm subscription for all employees.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Medical Practices