Part Time Front Desk Clerk StudioRes by Marriott $18

Concord Hospitality Enterprises; Mesa (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Tuition assistanceDiscounted roomRates

Training, development, and career Adv.

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk in Mesa to be the hub of guest interaction from arrival to departure.

You will welcome guests, handle check-in/out, resolve issues, and promote Concord programs and offers while maintaining professional service standards.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Organizational skills

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Laundry duties to included washing, drying, folding, and stock shelves
• Common area cleaning and upkeep as needed

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistanceDiscounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.