Part-Time Front Desk Associate (Weekends/ 2nd shift)

FirstService Residential; Boca Raton (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Paid holidays

401k with company match

Time off benefits

Job summary

FirstService Residential in Boca Raton, FL is seeking a Front Desk Associate to greet residents, manage guest check-ins, and control access for service providers while maintaining security logs.

The role requires strong communication and customer service skills, the ability to operate electronic security systems, and a willingness to work Saturdays and Sundays from 3:00pm to 11:00pm. This is a full-time exempt position with potential additional duties from the property manager.

Qualifications

• High school diploma or equivalent preferred.
• Business or hospitality coursework preferred.
• 2–3 years of business experience preferred.
• Strong communication and customer service skills required.
• Able to lift 30–50 lbs and handle required physical tasks.

Responsibilities

• Greet and assist Residents, guests, and service providers.
• Monitor and operate Electronic Security Control Systems.
• Maintain daily logs, records, and forms.
• Respond to emergencies and monitor access control.
• Provide excellent customer service and resolve issues.
• Follow safety procedures and maintain a secure environment.
• May be assigned other duties by the on-site property manager.
• Work weekends as required.

Skills

Customer service

Communication

Telephone etiquette

Interpersonal skills

Written communication

Multilingual

Education

High school diploma

Business/hospitality coursework

Tools

Information systems

Job description

Description

Location: 33487

Pay: $19/hr

Schedule: Saturday and Sunday 3:00pm to 11:00pm

Job Overview:

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.