Part-Time Front Desk Associate - Markham

Myodetox Group; Shawnee on Delaware (PA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in physical therapy is seeking a dedicated part-time Front Desk Associate to provide exceptional client service and support clinic operations. Join a vibrant team committed to enhancing client experiences and promoting well-being. Ideal candidates are customer-focused individuals with strong communication skills and the ability to thrive in a fast-paced environment.

Benefits

Employer-paid extended health benefits (for those working 30+ hours/week)

Group RRSP with profit-sharing

Discounted pet insurance

Complimentary staff treatment sessions

Referral bonuses

Employer-paid mental health support

Qualifications

• At least 1 year of experience in customer service or hospitality.
• Strong hospitality and client service skills.
• Availability for at least 3 shifts per week.

Responsibilities

• Provide exceptional service and hospitality to clients.
• Manage clinic schedule and transactions accurately.
• Maintain a clean and organized clinic environment.

Skills

Customer Service

Hospitality

Sales

Communication

Problem Solving

Job description

Part-Time Front Desk Associate - Markham

We’re excited to hire a part-time Front Desk Associate (FDA) for Myo - Markham!

Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and supporting our team of clinicians.

The ideal candidate will have availability for 3 shifts/week (PM shifts and weekends).

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your everyday life.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

• Provide exceptional service and hospitality to clients in line with Myo standards
• Introduce new clients to our services with clear, on-brand messaging via phone, walk-in, and written communication
• Monitor and manage the clinic schedule, implementing best practices around shift optimization, booking strategies, and waitlist management
• Ensure all claims, invoices, and transactions are submitted and filed accurately
• Maintain detailed client notes for seamless service
• Keep the clinic organized and clean, including sanitization, equipment cleanup, surface wiping, and replenishing supplies
• Assist with client follow-up, business initiatives, or marketing tasks as assigned
• Communicate effectively with other FDAs and staff to ensure smooth shift transitions
• Share insights from shifts, therapist feedback, and client feedback with the Operations Lead

Who We're Looking For

• At least 1 year of experience in customer service or hospitality
• Strong hospitality and client service skills, with a personalized approach
• Experience in sales, especially membership or service-based sales, is a plus
• Confident in communicating value and benefits of our services
• Availability for at least 3 shifts per week
• Committed to creating positive client experiences
• Pride in maintaining a clean, professional workspace
• Passionate about our mission and services
• Knowledge of rebooking and schedule utilization strategies
• Ability to stay calm and focused in a fast-paced environment
• Curious and proactive problem solver
• Authentic and communicative team member

Benefits include:

• Employer-paid extended health benefits (for those working 30+ hours/week)
• Group RRSP with profit-sharing
• Discounted pet insurance
• Complimentary staff treatment sessions
• Referral bonuses
• Employer-paid mental health support

Apply today — what to expect

The Hiring Process

We aim to create an engaging hiring experience. Selected applicants will meet with our Operations Lead to discuss their background, achievements, and motivations. This is an opportunity to showcase your customer service skills, align with our values, and explore growth opportunities. You'll also get a tour of our clinic and experience our vibrant environment firsthand.

We look forward to meeting you!

Why Myo?

At Myo, we foster a collaborative environment where exceptional service and meaningful impact go hand in hand. As a Front Desk Associate, you'll be the welcoming face of our clinics, supporting clinicians and ensuring outstanding client experiences.

Join us in helping people move better, feel better, and futureproof their bodies.

Core Values and Principles

Our core values drive our operations and culture, emphasizing commitment, excellence, and client-centered care.