Part Time - Front Desk Agent - ZYWPA

IHG Hotels & Resorts; Village of Highland Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality team as a Front Desk Agent, where you'll create memorable experiences for guests from the moment they arrive. This role requires excellent communication and problem-solving skills to ensure a seamless check-in and check-out process. You'll be the friendly face that welcomes guests, manages bookings, and provides local insights, all while fostering a warm and inviting atmosphere. With competitive pay, flexible shifts, and a commitment to diversity and inclusion, this is an exciting opportunity to grow within a global company that values its employees.

Benefits

Room Discounts

Paid Time Off

Health Insurance

401k

Training Opportunities

Qualifications

• At least one year of experience in front desk or guest service roles preferred.
• Fluency in the local language; additional languages are a plus.

Responsibilities

• Manage guest bookings and upselling opportunities.
• Check guests in and out efficiently, verifying IDs and issuing room keys.
• Assist guests with billing issues and local information.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Flexibility

Education

High School Diploma

College Degree

Tools

Basic Computer Skills

Job description

1 week ago Be among the first 25 applicants

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the first point of contact, responsible for handling transactions, offering local insights, and ensuring a seamless, friction-free experience. You’ll also foster a welcoming atmosphere that makes guests feel at home regardless of location.

Key Responsibilities

• Be the warm and welcoming face that starts a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
• Handle cash and credit transactions accurately.
• Check guests in and out efficiently, verifying IDs, issuing room keys, and managing safety deposit boxes.
• Anticipate guest needs by recording preferences and handling messages, requests, questions, and concerns.
• Assist guests with billing issues, local information, and escalate to management when necessary.
• Follow safety procedures, report incidents, and wear protective gear as required.
• Maintain a professional appearance and serve as a brand ambassador.
• Stay informed about the day’s events and activities.
• Support colleagues with ad-hoc duties as needed.

Qualifications

• Availability to work flexible shifts, including nights, weekends, and holidays.
• Excellent communication skills, approachable and easy to talk to.
• Problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic math, and computer skills.
• Flexibility to work various shifts.
• High school diploma or equivalent; college degree is a bonus.
• At least one year of experience in front desk or guest service roles preferred.
• Physical ability to lift, push, and pull objects up to 50 lbs (23 kg).

What We Offer

• Competitive salary and benefits, including room discounts and training.
• Join a global team of over 370,000 colleagues across 100 countries.
• A culture of trust, support, diversity, and inclusion.

Additional Information

• Salary range in select states: $15.50 to $25.00 per hour.
• Benefits include paid time off, health insurance, 401k, and more.
• Equal opportunity employer committed to diversity and inclusion.

We encourage candidates who believe they are a good fit, even if they don’t meet every requirement, to apply and start their journey with us today.