Part Time Front Desk Agent/Larkspur Landing

StepStone Hospitality; Providence (RI); On-site; USD 60,000 - 80,000; Part time

Job summary

StepStone Hospitality is seeking a Part Time Front Desk Agent for their Larkspur Landing location in Providence, RI. This entry-level role involves assisting guests with check-in/check-out, addressing inquiries, and ensuring a positive guest experience. Ideal candidates will possess strong customer service skills and be comfortable working various shifts, including weekends and holidays.

Qualifications

• Experience in guest services within a hotel or resort preferred.
• Entry-level position requiring strong interpersonal skills.
• Open availability including weekends and holidays.

Responsibilities

• Assist with check-in and check-out processes, handling guest inquiries.
• Maintain product knowledge about hotel services and local attractions.
• Address guest complaints to ensure satisfaction.

Skills

Strong phone etiquette

Excellent front desk management skills

Proficiency in hospitality management practices

Strong customer service orientation

Ability to work under pressure

Multilingual skills

Job description

Join to apply for the Part Time Front Desk Agent/Larkspur Landing role at StepStone Hospitality.

• Assist Guest Service Agents and Front Office leadership with the check-in and check-out of guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide directions to guests to local destinations.
• Maintain a high level of product knowledge about the hotel, including directions, hours of operation, services, and local attractions.
• Assist team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information for guests.
• Handle guest complaints confidently.
• Open availability, including weekends and holidays.

Requirements

• Greet guests warmly upon arrival.
• Handle check-in and check-out processes efficiently.
• Manage reservations, including modifications and cancellations.
• Respond to guest inquiries via phone, email, or in person professionally.
• Assist with special requests and provide information about hotel amenities and local attractions.
• Address guest complaints promptly to ensure satisfaction.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to enhance guest experience.

Skills

• Strong phone etiquette.
• Experience in guest services within a hotel or resort preferred.
• Excellent front desk management skills to handle multiple tasks.
• Proficiency in hospitality management practices.
• Multilingual skills are a plus.
• Strong customer service orientation.
• Ability to work under pressure with a positive attitude.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Hospitality
• Industry: Hospitality

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