Part Time Front Desk Agent/Larkspur Landing

StepStone Hospitality; Providence (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to enhance guest experiences. This role involves assisting with check-in and check-out procedures, responding to inquiries, and managing reservations. Ideal candidates will possess strong communication skills and a customer service orientation, ensuring guests feel welcome and satisfied. Join a team committed to excellence in service and enjoy a dynamic work environment where your contributions make a difference.

Qualifications

• Experience in guest services within a hotel or resort setting is preferred.
• Strong front desk management skills to handle multiple tasks simultaneously.

Responsibilities

• Assist Guest Service Agents with guest check-in and check-out procedures.
• Respond to guest inquiries in a timely and friendly manner.
• Handle guest complaints confidently and professionally.

Skills

Excellent phone etiquette

Communication skills

Guest services experience

Front desk management

Hospitality management practices

Multilingual abilities

Customer service orientation

Ability to work under pressure

Job description

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Description

• Assist Guest Service Agents and Front Office leadership with guest check-in and check-out procedures.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and walking directions to guests for local destinations.
• Maintain a high level of product knowledge about the hotel, including directions, outlet hours, hotel services, events, and local attractions.
• Assist team members and other departments as necessary to foster positive working relationships.
• Provide or obtain accurate information for guests.
• Handle guest complaints confidently and professionally.

Requirements

• Greet guests warmly upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle reservations, modifications, and cancellations.
• Respond to guest inquiries via phone, email, or in person with professionalism.
• Assist guests with special requests and provide information about hotel amenities and local attractions.
• Address guest complaints promptly to ensure satisfaction.
• Keep accurate records of guest interactions and transactions.
• Collaborate with other departments to enhance the guest experience.

Skills

• Excellent phone etiquette and communication skills.
• Experience in guest services within a hotel or resort setting is preferred.
• Strong front desk management skills to handle multiple tasks simultaneously.
• Proficiency in hospitality management practices.
• Multilingual abilities are a plus.
• Strong customer service orientation.
• Ability to work under pressure with a positive attitude.