Part-Time Front Desk Agent - Homewood Suites Lincolnshire

CSM Corporation; Lincolnshire (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Associate to provide exceptional service to guests. This role involves processing check-ins and check-outs, assisting guests with inquiries, and maximizing room revenue through effective selling techniques. Ideal candidates will have a high school diploma and prior guest service experience, demonstrating strong communication skills and attention to detail.

Qualifications

• At least 1 year of prior guest service experience in hospitality preferred.
• Reliable and predictable attendance required.
• Ability to lift, push, and pull up to 25 pounds occasionally.

Responsibilities

• Anticipate and respond to guests in a friendly manner.
• Process check-ins and check-outs, verify billing, create reservations.
• Drive sales and maximize revenue by up-selling rooms and amenities.

Skills

Verbal communication

Attention to detail

Customer-focused

Ability to perform in fast-paced environment

Education

High school diploma or GED

Job description

Job Responsibilities

1. Anticipate and respond to guests in a friendly and positive manner.
2. Provide the highest level of service to guests.
3. Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
4. Assist guests by knowing hotel property details, local attractions, and hours of operation of hotel outlets and services.
5. Work as a team player to meet guest needs and contribute to other departments when necessary.
6. Understand and follow the company guest service recovery program.
7. Utilize proper selling techniques to maximize room revenues.
8. Monitor room availability, adhere to restrictions, and follow booking policies and procedures.
9. Drive sales and maximize revenue by up-selling rooms and amenities.
10. Handle cash and process financial transactions following company procedures.
11. Properly use all equipment and adhere to cost controls to reduce expenses and waste.
12. Plan, organize, and prioritize work duties to meet volume requirements.
13. Follow company general work rules, department procedures, and policies.
14. Attend all required department and hotel meetings.
15. Maintain a clean and safe work area in compliance with regulations.
16. Follow procedures for guest and associate incidents.
17. Be knowledgeable of hotel emergency procedures.

Qualifications

• High school diploma or GED required.
• At least 1 year of prior guest service experience, preferably in hospitality.
• Excellent verbal communication skills.
• Attention to detail, customer-focused, and able to perform in a fast-paced environment.
• Reliable and predictable attendance.
• Ability to lift, push, and pull up to 25 pounds occasionally.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Additional Information

This document describes the general nature and level of work for this role. Responsibilities may vary depending on brand and location. All associates are expected to interact positively and respectfully with customers and co-workers, performing duties safely and effectively.

Employees must be able to perform each duty satisfactorily with or without accommodations. This document does not constitute a contract, and management may modify duties at any time.

CSM Corporation is an equal opportunity employer, providing employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or other protected categories.