Part-Time Front Desk Agent — Guest Experience

Extended Stay America Suites Premier - Katy; Katy (TX); On-site; USD 19,000 - 22,000; Part time

Job summary

Extended Stay America Suites Premier - Katy in Katy, TX seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins, inquiries, and reservations with professionalism. You will coordinate with housekeeping and maintenance to ensure rooms meet high standards and resolve guest issues promptly.

The role requires HR-friendly multitasking, strong communication, and a friendly, guest-focused attitude.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Excellent time management, organizational, customer service and interpersonal skills.
• High school diploma, GED, or equivalent.
• Well-versed in taking telephone calls and handling stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• Welcome guests with a warm smile and smooth check-in.
• Answer inquiries and requests promptly with professionalism.
• Maintain accurate guest records with data integrity and confidentiality.
• Coordinate with housekeeping/maintenance to keep rooms up to standard.
• Resolve guest complaints with empathy and efficiency.
• Promote hotel services and amenities to boost guest satisfaction.
• Manage reservations and cancellations to optimize occupancy.

Skills

Customer service

Time management

Organizational skills

Interpersonal skills

Telephone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Extended Stay America Suites Premier - Katy in Katy, TX seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins, inquiries, and reservations with professionalism. You will coordinate with housekeeping and maintenance to ensure rooms meet high standards and resolve guest issues promptly.

The role requires HR-friendly multitasking, strong communication, and a friendly, guest-focused attitude.