Part-Time Food & Beverage Associate

Crafty; Illinois; On-site; USD 10,000 - 60,000; Part time

Job summary

An innovative firm is seeking a dedicated Food & Beverage Associate to enhance workplace experiences. This part-time role focuses on client interaction, inventory management, and ensuring operational excellence. You'll be the friendly face of the in-office pantry program, responsible for maintaining high service standards and fostering client relationships. With a commitment to quality and detail, you'll play a key role in achieving client satisfaction and retention. Join a dynamic team and contribute to creating better workplace environments.

Benefits

Healthcare (primary, dental, vision)

401k

Paid time off

Equipment certification courses

Parental leave

Snacks & beverages

Qualifications

• Demonstrates exceptional communication skills across interpersonal, verbal, and written formats.
• Shows accountability, punctuality, and consistency in fulfilling commitments.

Responsibilities

• Own client's office kitchens & pantries, ensuring organization and cleanliness.
• Engage with clients and team members, delivering the highest quality service.

Skills

Customer Service

Communication Skills

Attention to Detail

Operational Efficiency

Problem-Solving

Job description

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Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

The Role

Chicago, IL

Crafty's Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site's product merchandising, inventory management & order replacement, in addition to equipment management.

Responsibilities

• Merchandising: Take pride in your spaces by owning client's office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and escalate any location needs or safety concerns your manager, and accurately complete pre/post route paperwork

Required Attributes

This role is a part-time, hourly role within Crafty supporting one of our Chicago clients Monday through Friday from 7am - 11am, by meeting the skill-based qualifications below:

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative: Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Autonomy: Empowers client operations team members to act decisively, innovate, and continuously improve, leading to enhanced client relationships and operational efficiency.
• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Expected Results

Goal: Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Task Ownership: Complete daily task lists with an average of 95% successful shift completion week over week as measured via Tableau on a monthly basis.
• Quality control: Maintain an average of 95% or greater on all quality control checks quarterly.
• Client Satisfaction: Support all client requests weekly, working with your manager and the site point of contact.

What We Offer

We offer a comprehensive package including healthcare (primary, dental, vision), 401k, paid time off, equipment certification courses, parental leave, and snacks & beverages. The role pays $20/hour, with final offers based on experience and location.

Crafty provides equal employment opportunities (EEO) to all employees and applicants.