Part Time Floor Manager

The City of Elkhart; Elkhart (IN); On-site; USD 19,286 - 27,552; Part time

Job summary

The City of Elkhart is seeking a Floor Manager for the Lerner Theatre. This role involves serving as a management representative to ensure customers receive exemplary experiences during events. Responsibilities include assisting staff and patrons, managing pre-show and post-show operations. Required qualifications include being a high school graduate and having customer service experience. The position demands flexibility for weekend and night availability in a fast-paced environment.

Qualifications

• Graduate of accredited high school.
• Customer service experience is a necessity.
• First Aid experience preferred.

Responsibilities

• Serve as a floor manager at scheduled events and shows.
• Assist patrons as needed to ensure an exemplary customer experience.
• Assist in pre-show set-up and post-show clean-up.

Skills

Multi-tasking

Crisis management

Leadership in high stress situations

Customer service

Ability to work under stress

Education

High school graduation

Job description

Serve as a representative of management and customer service at Lerner Theatre events and shows, ensuring that all customers of The Lerner Theatre receive an exemplary experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Serve as a floor manager at scheduled events and shows
• Assist part‑time staff and Lerner Volunteers in their representation of the Lerner Theatre during events and shows
• Assist patrons as needed to ensure an exemplary customer experience
• Assist in pre‑show set‑up and post‑show clean‑up
• Strong crisis management/life safety and decision‑making abilities
• Provide feedback to Lerner Management on concerns, issues, etc. during and post‑show events and shows for resolution.

OTHER DUTIES AND RESPONSIBILITIES

• Works shows driven by theatre schedule
• Flexibility in weekend and night availability
• Remains flexible to take part in other duties and be a team player

EDUCATION AND EXPERIENCE

• Graduate of accredited high school
• Customer Service experience a necessity
• First Aid experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multi‑task
• Ability to lead and direct in high stress situations
• Ability to work under stress and fast paced environment
• Ability to handle concerns of general public courteously and efficiently
• Ability to read and understand seating charts and facility maps

PHYSICAL, MENTAL, AND VISUAL SKILLS

• Ability to stand for long periods of time
• Ability to stay calm under pressure
• Vision clarity with or without corrective lenses to see adequately in limited lighting

WORKING CONDITIONS

• Fast‑paced theatre and office environment that requires interaction with other staff, building partners and promoters

POST OFFER TESTING REQUIREMENTS

• The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post‑offer drug screen is required (random drug testing may be conducted after employment).
• Background checks producing acceptable BMV and criminal history reports required.

City of Elkhart
229 South Second Street
Elkhart Indiana, 46516
Phone: [phone]