Part Time Floor Leader - Station Park

Lush North America; Farmington (UT); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading cosmetics retailer in Farmington, Utah is seeking a Part Time Floor Leader to support store management and drive sales. The ideal candidate will have experience in customer service and sales, excellent team leadership skills, and a passion for ethical business practices. Responsibilities include managing cash handling, leading sales teams, and creating a positive customer experience. This position offers a pay rate of $16.50 per hour.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures experience.
• Supervisory experience involving coaching and training.
• Flexibility to accommodate store needs.

Responsibilities

• Drive sales by coaching the sales team and adjusting shop floor structure.
• Deliver a world-class customer experience through product demonstrations.
• Train and coach Sales Ambassadors on effective sales techniques.
• Manage cash handling and secure the store during opening/closing.

Skills

Customer service

Sales techniques

Cash handling

Product knowledge

Problem-solving

Job description

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's productive and enjoyable, resulting in happy customers and happy employees. The Floor Leader role is about making the world a better place one soap at a time!

Responsibilities

Sales & Customer Experience:

• Driving Sales: Utilize the StoreForce dashboard results to provide coaching and feedback to the sales team, adjust the shop floor structure to meet sales goals, own the results, and grow the contribution of your segments to the store’s sales. Celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales and build a loyal customer base.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and events.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations for every need.

Team Involvement:

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, own your development, seek feedback, and pursue opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and valuing each employee's contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, register opening/closing, reconciling cash drawers, nightly deposits, and securing the store. As required, take deposits to the bank.
• Time and Attendance: Lead by example in attendance and punctuality. Monitor breaks to ensure they are taken as scheduled, review daily communications, and keep the team informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and standards, and support inventory tasks. Use Visual Merchandising guidelines to adjust displays based on sales data.
• Policies and Procedures: Support management in keeping the store compliant with standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Pay: Station Park Pay $16.50 — $16.50 USD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff and customers, are guests on this land and we act to repair past harm in partnership with Indigenous Peoples and the communities we work with.