Part Time Floor Leader - Eastview Mall

Lush North America; Village of Victor (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in ethical skincare seeks a Part Time Floor Leader for its Village of Victor location. The role involves driving sales, managing daily store operations, and leading a motivated team to provide exceptional customer experiences while upholding Lush’s values and commitment to quality. If you are passionate about skincare and thrive in a dynamic retail environment, this may be the perfect opportunity for you.

Qualifications

• At least 1 year of experience in customer service and sales.
• Flexible schedule including evenings, weekends, and holidays.
• Passion for skincare and natural beauty.

Responsibilities

• Driving sales and coaching the sales team.
• Delivering world-class customer service and product demonstrations.
• Managing store operations and cash handling.

Skills

Customer Service

Sales

Cash Handling

Supervisory Skills

Problem Solving

Passion for Skincare

Ethics

Job description

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You'll work with fellow leaders to ensure the store operates smoothly, creating an exceptional customer experience, fostering a motivated staff, and maintaining operational excellence.

Your day-to-day will involve leading and inspiring a team of sales associates on the shop floor to achieve and surpass goals. By fostering a culture of passion and positivity, you'll contribute to a productive and enjoyable work environment, resulting in satisfied customers and employees. The role is about making a positive impact, one soap at a time!

Responsibilities:

Sales & Customer Experience:

1. Driving Sales: Use the StoreForce dashboard to coach the sales team, adjust shop floor structure, and meet/exceed sales goals. Celebrate successes with your team.
2. Customer Experience: Lead by example in delivering world-class service, including product demonstrations. Strive to exceed daily sales goals and foster a culture of service excellence.
3. Building the Brand: Educate customers on Lush values and our stances on animal testing, ethics, and sustainability through in-store engagement and community activities.
4. Product Passion: Continuously enhance your product knowledge and make informed recommendations.

Team Involvement:

1. Development: Coach and train sales ambassadors, support team growth, and seek personal development opportunities.
2. Diversity, Equity, Inclusion, and Belonging: Promote open communication, listen to team perspectives, and foster a sense of belonging.

Operational Excellence:

1. Cash Handling & Store Operations: Manage transactions, cash reconciliation, deposits, and store security.
2. Time & Attendance: Lead by example in punctuality, monitor breaks, and ensure team is informed and prepared.
3. Visuals & Merchandising: Maintain a clean, organized, and appealing store environment.
4. Stock & Inventory: Support inventory practices, support management, and optimize displays based on sales data.
5. Policies & Procedures: Ensure compliance with company standards and safety regulations.

Qualifications:

Required:

• At least 1 year of experience in customer service, sales, cash handling, supervisory roles, and problem-solving in a fast-paced environment.
• Passion for skincare, natural beauty, and ethics.
• Flexible schedule including evenings, weekends, and holidays.

Preferred:

• Experience with consultation-based service models, sales analysis, skincare or cosmetics, DEIB, and multilingual abilities.

Location: Eastview | Pay: $17.60 USD

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Lush acknowledges that our operations are on Indigenous lands across Turtle Island, and we are committed to reconciliation and decolonization efforts, guided by the Truth and Reconciliation Commission of Canada’s Calls to Action #92.