Part Time Emergency Department Patient Access Registrar

Careerwebsite; Boulder (CO); On-site; USD 22,000 - 40,000; Full time

Job summary

UnitedHealth Group in Boulder, CO seeks a Front Office/Patient Registration Clerk for the Emergency Department. You will greet patients, collect demographics, verify insurance, and process payments in a fast-paced environment.

The role emphasizes accurate data entry, insurance verification, and compassionate patient support. This full-time position offers a robust benefits package and opportunities for growth.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service in hospital/office/phone support.
• Onsite work at 4747 Arapahoe Ave, Boulder CO.
• Ability to work shifts as listed (evenings/nights).
• Must be 18 years of age or older.

Responsibilities

• Communicates with patients/families to complete the registration process and verify insurance.
• Uses computer systems to enter or verify patient data in real-time.
• Verifies insurance coverage and benefits; creates price estimates and reverifications.
• Collects patient co-pays and discusses out-of-pocket obligations.
• Gathers data for services prior to hospital discharge and answers inquiries.

Skills

Customer service

Phone support

Healthcare terminology

Education

High School Diploma

Tools

Epic

Microsoft Office

EMR

Job description

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is Full-time in the Emergency Department. The schedule is Thursday & Friday 11:00pm - 7:00am, Saturday & Sunday from 7:00pm - 7:00am.

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Responsible for collecting data directly from patients and referring provider offices to confirm for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, specifically the Emergency Department and other areas, including but not limited to: Main Admitting, OP Registration, and Maternity units

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
• Ability to work onsite at 4747 Arapahoe Ave, Boulder CO. 80303 in an emergency department setting
• Ability to work Monday from 6:30am - 7:00pm, Tuesday from 3:00pm - 11:30pm and Saturday from 7:00am - 3:30pm
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with Microsoft Office products
• Experience working with electronic medical records such as Epic
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

Soft Skills:

• Strong interpersonal, communication and customer service skills