Part Time Emergency Department Patient Access Registrar

Optum; Boulder (CO); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus program

Job summary

Optum is seeking a patient-oriented registration specialist for an on-site Emergency Department role in Boulder, CO. You will greet patients, verify demographics and insurance, collect payments, and support front-office operations in a fast-paced clinical environment.

The position is full-time with night shifts (Thu-Fri 11:00pm–7:00am; Sat-Sun 7:00pm–7:00am) and includes a $1,500 sign-on bonus for external applicants, comprehensive benefits, and opportunities for career growth.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience in hospital, office, or phone support.
• Onsite work at 4747 Arapahoe Ave, Boulder CO 80303 in an Emergency Department setting.
• Available for Monday 6:30am–7:00pm, Tuesday 3:00pm–11:30pm, Saturday 7:00am–3:30pm.
• Must be 18 years or older.

Responsibilities

• Greet and check-in patients, collect demographics and health information.
• Verify insurance eligibility and benefits.
• Enter and verify patient data in computer systems in real-time.
• Collect co-pays and discuss financial obligations with patients.
• Obtain information and respond to inquiries about patient services before discharge.
• Generate and review patient data reports; address inconsistencies.
• Maintain up-to-date knowledge of registration requirements in ED and other units.

Skills

Customer service

Interpersonal communication

Education

High School Diploma/GED

Tools

Microsoft Office

Epic

Job description

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is Full-time in the Emergency Department. The schedule is Thursday & Friday 11:00pm - 7:00am, Saturday & Sunday from 7:00pm - 7:00am.

Primary Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Responsible for collecting data directly from patients and referring provider offices to confirm for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, specifically the Emergency Department and other areas, including but not limited to: Main Admitting, OP Registration, and Maternity units

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together

Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
• Ability to work onsite at 4747 Arapahoe Ave, Boulder CO. 80303 in an emergency department setting
• Ability to work Monday from 6:30am - 7:00pm, Tuesday from 3:00pm - 11:30pm and Saturday from 7:00am - 3:30pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience with Microsoft Office products
• Experience working with electronic medical records such as Epic
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

Soft Skills

• Strong interpersonal, communication and customer service skills

For more information on our Internal Job Posting Policy.

• PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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