Part-Time DTC Customer Service & Experience Associate (Hybrid)

The Wonderful Company LLC; Tucson (AZ); Hybrid; USD 24,796 - 30,307; Part time

Job summary

A leading beverage company is seeking a Part-time Associate for DTC Customer Service in Tucson, AZ. This role involves responding to customer inquiries, managing order processes, and ensuring exceptional service. Candidates should have 1-3 years of experience in customer service or retail, and knowledge of eCommerce platforms like Shopify is preferred. The position allows for hybrid working arrangements, with on-site requirements from Monday to Wednesday and remote work on Thursdays and Fridays. Pay ranges from $18.00 to $22.00 per hour, based on skills and experience.

Qualifications

• Minimum of 1-3 years in eCommerce, retail, or customer service.
• Experience with eCommerce and subscription platforms preferred.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Respond to customer inquiries via phone and email.
• Handle customer questions and concerns with professionalism.
• Oversee order processing, fulfillment, and returns coordination.
• Work collaboratively with various internal teams.
• Manage special orders and VIP clientele service.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Communication skills

Organizational skills

Education

BS/BA preferred

Tools

Shopify

Zendesk

Excel

MS Outlook

Job description

A leading beverage company is seeking a Part-time Associate for DTC Customer Service in Tucson, AZ. This role involves responding to customer inquiries, managing order processes, and ensuring exceptional service. Candidates should have 1-3 years of experience in customer service or retail, and knowledge of eCommerce platforms like Shopify is preferred. The position allows for hybrid working arrangements, with on-site requirements from Monday to Wednesday and remote work on Thursdays and Fridays. Pay ranges from $18.00 to $22.00 per hour, based on skills and experience.