Part-Time Donation Services Associate - Lake Arbor Store

Goodwill of Colorado; Arvada (CO); On-site; Part time

Job summary

Goodwill of Colorado is seeking a Donations Associate to provide excellent customer service while assisting with donations. This role involves interacting with customers, unloading donations, and ensuring a clean environment. Ideal candidates will have retail experience and strong communication skills, with flexibility to work evenings and weekends.

Benefits

Eligible for Daily Pay

Paid holidays and sick leave

Retirement plan contributions

Qualifications

• One year of retail experience preferred.
• Basic computer skills for logging into systems and email communication.
• Ability to work in various weather conditions.

Responsibilities

• Provides excellent customer service by greeting customers promptly.
• Assists customers by unloading donations from vehicles.
• Maintains a safe, organized, and clean environment.

Skills

Customer Service

Communication

Time Management

Education

High school diploma or equivalent

Job description

****Please Note: This position will be posted through Wednesday, May 21st, 2025.****

Get a great workout while serving your Community!

Are you someone who can't sit down? Do you want to earn money while giving back to the community you live in? Do you enjoy being out in our beautiful Colorado air? Our Donations Associate may be the job for you!

Please Note: Excellent customer service skills are a must! Please tell us about your availability. Availability to work evenings and weekends is preferred for this position.

Pay: $16.15/hr. This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Part-time employees in our Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Job Summary:

The Donation Services Associate I is typically the first point of contact for customers dropping off items at retail centers. They provide excellent and friendly customer service by greeting customers promptly and assisting as needed, which may include lifting or unloading donations from vehicles or other areas. Associates are expected to handle goods with care and respect for donated items.

Essential Functions:

1. Provides excellent customer service by greeting customers promptly and answering product questions.
2. Assists customers by unloading donations from vehicles or other areas.
3. Ensures donated items are handled with care and sorted into appropriate bins or production areas.
4. Inspects donations within assigned areas and makes decisions on quality for sorting for the sales floor or shipping to other locations.
5. Maintains a safe, organized, and clean environment for customers and employees at donation entrances and parking lots.
6. Maintains remote donation centers shed and trailer, following opening and closing procedures.
7. Keeps supplies well-stocked at remote sites as necessary.
8. Tracks and reports donation levels daily to prevent overstocking in remote centers.
9. Follows all retail center policies and safety procedures.
10. Cross-trains in other departments and acts as a backup as required.
11. Performs additional duties as needed.

Qualifications:

To perform successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education:

• A high school diploma or equivalent is preferred.

Experience:

• One year of retail experience preferred.

Other Requirements:

• Ability to make decisions following Goodwill standards and guidelines.
• Basic computer skills for logging into systems and email communication.
• Ability to work in various weather conditions.
• Use of safety equipment for lifting heavy objects.
• Effective communication skills with customers and staff.
• Flexible schedule including weekends, evenings, holidays, and occasional overtime.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans, and military spouses. We participate in E-Verify. For more information, visit DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace.

Physical Requirements:

See attachment for detailed physical demands and guidelines to perform essential functions, including lifting, carrying, reaching, and other physical activities required for the role.