Part-Time Donation Services Associate - Highlands Ranch Store and Donation Center

Goodwill of Colorado; Littleton (CO); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Daily Pay

Paid holidays

Sick leave

Bereavement leave

PSLF eligible employer

Job summary

Goodwill of Colorado is hiring an Associate I, Donation Services to greet customers and process donations at our Highlands Ranch locations. This role involves working outdoors in all weather and providing excellent service.

The position primarily serves the Highlands Ranch Store with potential shifts at the Donation Center. Applicants should have a High School diploma, retail experience preferred, and strong English communication.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of retail experience preferred.
• Must be able to read, comprehend, write, and communicate effectively in English.

Responsibilities

• Greet customers and assist with donations in a courteous manner.
• Unload donations from vehicles and place in appropriate areas.
• Ensure donations are sorted and handled safely.
• Maintain safe, clean environment at donation entrances and parking areas.
• Support drivers with loading/unloading when needed.

Skills

Customer service

Teamwork

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Basic computer skills

Email/Office software

Job description

Please Note: This position will be posted through 10/12/2026*

Job Details

Description

Part-Time positions available. Please tell us about your availability!

Pay: $16.65 Hr.

This position greets our customers and accepts their donations in an efficient and courteous manner. This position works outside in all weather conditions. Excellent customer service skills are a must!

This position would primarily work at our Highlands Ranch Store but may be asked to work at our Highlands Ranch Donation Center. Donation hours at our Stores are Monday through Saturday 8AM to 8:30PM and Sunday 9AM to 7PM. Donation hours at our Donation Centers are 9AM to 5PM daily.

Job Summary

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers’ timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

Essential Functions

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• One (1) year of retail experience is preferred.

Other

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures*.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Part-Time employees in our Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

Attachment to Job Description

Job Title: 588 – Associate I, Donation Services Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

Carrying

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING

FREQUENTLY

Reaching

Above Shoulder - FREQUENTLY
At Shoulder - CONTINUOUSLY
Below Shoulder - CONTINUOUSLY

TWISTING

FREQUENTLY

BENDING

FREQUENTLY

KNEELING/CRAWLING

FREQUENTLY

SQUAT

FREQUENTLY

Climbing

Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY

HEARING

FREQUENTLY

Vision

Visual, close - CONTINUOUSLY
Visual, distant - OCCASIONALLY
Visual, depth perception - FREQUENTLY

Hands/Fingers

Simple grasping - CONTINUOUSLY
Fine Manipulation - FREQUENTLY
Repetitive Movements - CONTINUOUSLY
WALKING - CONTINUOUSLY
STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe - CONTINUOUSLY - Working in various weather conditions/varying temperatures*.