Part-Time Donation Services Associate - Castle Rock Store

Goodwill of Colorado; Castle Rock (CO); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Daily Pay

Paid holidays

Sick leave

Bereavement leave

PSLF eligible employer

Job summary

Goodwill of Colorado is seeking an Associate I, Donation Services to greet customers dropping off items at our retail centers and ADCs. This role involves helping, loading/unloading donations, and ensuring items are handled with care.

The position works outdoors in all weather, with an emphasis on excellent customer service, safety, and teamwork across multiple donation sites. Part-time hours are available, and daily pay is offered.

Qualifications

• Excellent customer service skills are required.
• One year of retail experience preferred.
• Must be able to work outdoors in all weather conditions.
• Ability to lift heavy objects such as dolly or pallet jack.
• Must communicate effectively in English.
• Flexible schedule including weekends, evenings and holidays.

Responsibilities

• Greet customers and accept donations in a courteous manner.
• Assist customers by unloading donations from vehicles or other areas.
• Sort donated items into appropriate bins or production areas.
• Inspect donations and decide quality for sorting or shipping.
• Maintain safe, organized, and clean environment at donation sites.
• Collaborate with remote donation centers and ensure supplies are stocked.
• Communicate when donation warehouse or trailers are full and needs arise.
• Follow safety procedures to provide a safe working environment.
• Back-up other areas when needed and report to ADC or stand-alone center as required.

Skills

Customer service

Education

High school diploma

Tools

Basic computer skills

Job description

*Please Note: This position will be posted through 10/12/2026*

Part-Time positions are available! Please tell us about your availability.

Pay: $17.01 Hr.

Donation hours at our Stores are Monday through Saturday 8AM to 8:30PM and Sunday 9AM to 7PM.

This position greets our customers and accepts their donations in an efficient and courteous manner.This position works outside in all weather conditions. Excellent customer service skills are a must!

JOB SUMMARY:

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers' timely and helping as needed that may include lifting or unloading donations from a customer's vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

ESSENTIAL FUNCTIONS:

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back‑up for other areas as required.
• May be required to report to the store ADC or stand‑alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• One (1) year of retail experience is preferred.

Other:

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures*.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888‑897‑7781 or www.dhs.gov/E‑Verify We promote aSafe & Drug‑free Workplace.

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Part‑Time employees in our Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

Attachment to Job Description

Job Title: 588 - Associate I, Donation Services Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5‑8 hours)
• Frequently (3‑4 hours)
• Occasionally (1‑2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15‑44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15‑44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe - CONTINUOUSLY - Working in various weather conditions/varying temperatures*.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.