Part-Time Distribution Center Help Desk - Customer Support

Fastenal Co.; Lacey (WA); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

401(k) with employer contribution

Job summary

Fastenal is hiring for a Part-time Distribution Center Help Desk in Lacey, WA. You will support Fastenal branches with product questions, process orders, and verify items through RF scanners in a fast-paced warehouse environment.

This entry-level role emphasizes customer service, accuracy, and teamwork. The position may offer a flexible schedule after onboarding and training, with a focus on health, safety, and sustainability in daily operations.

Qualifications

• 18 years of age or older.
• Prior administrative/customer service experience or industry knowledge.
• Proficient written and oral communication skills.
• Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy.
• Proficient using Microsoft Office Suite.
• Highly motivated, self directed and customer service oriented.
• Demonstrate strong math aptitude, attention to detail and sense of urgency.
• Exhibit strong problem solving, deductive reasoning and decision making skills.
• Learn and perform multiple tasks in a fast paced environment.
• Work independently as well as in a team environment.
• Willingness to work a flexible schedule/extra time as needed.
• Demonstrate our core values of ambition, innovation, integrity and teamwork.

Responsibilities

• Operating computer programs, RF scanners, and printers to label product.
• Assisting branches with product related questions or issues by phone, email or online support.
• Performing quality checks verifying product descriptions and quantities match.
• Locating orders in the warehouse.
• Learning and understanding various department functions.
• Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures.
• Retrieving product for walk in customers at our distribution center.
• Maintaining the cleanliness and organization of work area.
• Complying with health, safety and sustainability rules and expectations.
• Participating in activities and programs that help the company achieve health, safety and sustainability objectives.
• Learning and assisting other departments within the distribution center.
• Learning, passing, and practicing various environmental health and safety trainings.

Skills

Microsoft Office

Written and oral communication

Math aptitude

Attention to detail

Problem solving

Teamwork

Flexibility

Tools

RF scanners

Printers

Microsoft Office Suite

Job description

Fastenal is hiring for a Part-time Distribution Center Help Desk in Lacey, WA. You will support Fastenal branches with product questions, process orders, and verify items through RF scanners in a fast-paced warehouse environment.

This entry-level role emphasizes customer service, accuracy, and teamwork. The position may offer a flexible schedule after onboarding and training, with a focus on health, safety, and sustainability in daily operations.