Part-Time Digital Care & Chat Lead Supervisor

Interpublic; Michigan; Hybrid; USD 114,000 - 162,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

FleishmanHillard is seeking a Managing Supervisor, Social Care Lead & Digital on a contract basis (15+ hours per week) to lead social care strategy, digital operations, and chat marketing programs for Fortune 500 clients with an emphasis on the automotive sector.

You will serve as the day-to-day client lead, providing strategic counsel, guiding chat initiatives, and driving innovation in customer engagement while collaborating with cross-functional teams across Detroit and Chicago.

Qualifications

• 7-10 years of professional experience managing social media platforms for brands or clients.
• 3+ years of experience in account management, client advisory, strategic consulting, or team leadership within digital communications or related fields.
• Experience using enterprise social media management tools to develop strategies and drive performance.
• Deep experience with digital customer care operations across multiple platforms and community management best practices.
• Advanced ability to leverage social listening, analytics, performance reporting, benchmarking to develop strategic recommendations.
• Experience with quality assurance, auditing, and performance optimization to inform strategic direction.
• Demonstrated thought leadership in researching emerging platforms and digital behaviors.

Responsibilities

• Digital Care & Chat Marketing: Serve as day-to-day lead managing client relationships and ensuring alignment between work and client goals.
• Demonstrate deep expertise in running digital care and chat programs, overseeing operational priorities, advisor development, marketing approach, and platform optimization elements.
• Oversee projects from conception through execution, delegating tasks, managing deadlines, and triaging client requests while ensuring deliverables meet client expectations.
• Coordinate with tools representatives and technical teams on client requests and deliverables.
• Provide strategic recommendations on chat program marketing, optimization, and performance grounded in industry expertise and research-driven insights.
• Conduct and oversee quality audits, classifier reviews, and performance assessments to inform strategy for care programs.
• Support and oversee research initiatives and presentation development and delivery.

Skills

Social care strategy

Chat marketing

Client advisory

Team leadership

Project management

Analytical thinking

Strategic presentations

Communication skills

Quality assurance

Research awareness

Tools

Sprout Social

Brandwatch

Sprinklr

Job description

FleishmanHillard is seeking a Managing Supervisor, Social Care Lead & Digital on a contract basis (15+ hours per week) to lead social care strategy, digital operations, and chat marketing programs for Fortune 500 clients with an emphasis on the automotive sector.

You will serve as the day-to-day client lead, providing strategic counsel, guiding chat initiatives, and driving innovation in customer engagement while collaborating with cross-functional teams across Detroit and Chicago.