PART TIME CUSTOMER SERVICE SPECIALIST - INFORMATION DESK

City of San Marcos; San Marcos (CA); On-site; USD 23,000 - 30,000; Part time

Job summary

The City of San Marcos is seeking a Part-Time Customer Service Specialist at the Information Desk. The role emphasizes people-first problem solving, active listening, and a professional, clear communication style to assist residents and visitors.

You will work with Microsoft 365 tools, enter data accurately, and support front desk operations in a fast-paced environment. This position strengthens community connection through friendly, responsive service.

Qualifications

• Listen actively and provide clear, friendly service.
• Able to manage multiple tasks with accuracy and initiative.
• Communicate effectively with visitors and colleagues to resolve issues.

Responsibilities

• Greet visitors and answer the main line calls, routing as needed.
• Provide general administrative support and data entry.
• Assist with scheduling and coordinating department activities.
• Collaborate across City Hall to improve service delivery.

Skills

Customer experience

Strong communicator

Tech-savvy organizer

Curious learner

Team player

Education

High school diploma

Tools

Microsoft 365

Outlook

Word

Excel

Teams

Job description

The Ideal Candidate – Part-Time Customer Service Specialist - Information Desk

The ideal candidate for this role is a people-first problem solver with a heart for service and a mind for multitasking. You are someone who thrives on connecting with others—whether in person, over the phone, or through digital channels. You bring warmth, professionalism, and clarity to every interaction, ensuring that every customer feels heard, supported, and valued.

You don’t just hear—you actively listen. You ask questions, think outside the box, and are energized by finding creative, customer-centered solutions. Whether juggling multiple tasks or collaborating with teammates, you stay composed, flexible, and ready to pivot as needed. Your approach to work is marked by initiative, curiosity, and a desire to make a meaningful impact every single day.

You're a go-getter who appreciates direction but doesn’t wait to be told what needs doing—you take the lead and jump in with enthusiasm.

Technology doesn’t intimidate you—it empowers you. You're comfortable working with Microsoft 365 tools (like Outlook, Word, Excel) and collaborating in Microsoft Teams. Whether you're designing a flyer, entering data, or coordinating schedules, you handle it with polish and accuracy. Your dependability makes you a key contributor to a smooth and responsive customer experience.

In short, you are:

• A champion of Customer Experience with a service-first mindset.


• A strong communicator who is both kind and clear.


• A tech-savvy organizer who thrives in a fast-paced, dynamic environment.


• A curious learner who takes initiative and seeks growth.


• A team player who embraces collaboration and cultural inclusivity.


• A person who wants their work to matter and who takes pride in making a difference in their community.

If this sounds like you, we can’t wait to meet you.

PART TIME CUSTOMER SERVICE SPECIALIST: $17.00 - $21.53

PART TIME SENIOR CUSTOMER SERVICE REPRESENTATIVE: $19.00 - $24.79

Anticipated Work Schedule

Monday - Friday, 7:30am - 12:30pm or 12:30pm - 5:30pm.

Under supervision, serves as a key ambassador for the City, performing front desk attendant functions and a variety of administrative and clerical responsibilities that support departments across City Hall. This role is often the first point of contact for community members, whether in person or over the phone, and is important to creating a welcoming, efficient, and solution-oriented environment.

The Customer Service Specialist greets and assists visitors, answers and routes calls from the City’s main line, provides general administrative support, and helps ensure the smooth operation of day-to-day City Hall functions. The position may also identify common customer concerns or service trends, assist with special projects and communications, and work with departments across the organization to improve service delivery.

This position plays an important role in ensuring residents feel heard, supported, and connected to their local government. The role goes beyond reception by helping create positive interactions, improve internal workflows, and make City Hall accessible and responsive to the community.

Knowledge of

Customer service; modern office methods and practices; filing systems; receptionist and telephone techniques; correspondence; proofreading and editing; basic business mathematics; and various office equipment and machines including copier, calculator, and computer utilizing various software programs.

Ability to

Operate office equipment, understand and carry out oral and written instructions; express ideas clearly and concisely, both orally and in writing; cooperatively handle a wide variety of tasks; effectively prioritize; perform all duties with composure; use good judgment in the scope of assigned authority; establish and maintain effective relationships with City employees and members of the public; and demonstrate an awareness and appreciation of the cultural diversity of the community.

Education/Experience

Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position.