Part-Time Customer Service Specialist

German American Bank; Johnstown (OH); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off

Education assistance program

Paid family bonding leave

Service awards

401(k) match

Stock purchase plan

Loan discounts

Discounts on goods and services

Job summary

German American Bank is seeking a part-time Customer Service Specialist to greet clients and assist them with banking needs in-branch. You will manage cash drawer, process transactions, and guide customers to the right services with a friendly, solution-oriented approach.

This role offers exposure to banking, insurance, and wealth management while building a foundation for a career in financial services. Commitment to confidentiality and customer care is essential, with training provided as

Qualifications

• Bilingual or multilingual ability preferred.
• Previous customer service experience.
• Experience handling cash is a plus.

Responsibilities

• Assist clients face-to-face in the branch and conduct deposit/loan transactions.
• Educate clients on German American products and services.
• Provide friendly, accurate service and verify account information.

Skills

Bilingual/Multilingual

Customer Service Experience

Cash-handling Experience

Job description

Overview:

As a part-time Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You'll Do:

Day in the Life -

Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.

What it Takes:

To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships.We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What We Can Offer You:

• Paid Time Off
• Education assistance program
• Paid family bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

About Us:

German American Bank and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.