(Part Time) Customer Service Representative – UniFirst

UniFirst Careers; Whippany (NJ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

On-the-job training

Paid time off

Paid holidays

Direct payroll deposit

Employee referral bonuses program

Job summary

UniFirst is seeking a dedicated Part Time Customer Service Representative to join our team in Whippany, NJ. You will act as the liaison between customers and the company, delivering outstanding service by phone or email and supporting the Sales Department as needed.

Responsibilities include answering questions about accounts and services, performing basic accounts receivable duties, and providing friendly, detail‑oriented support. On‑the‑job training is provided to help you succeed.

Qualifications

• 2 years of customer service experience preferred.
• Accounts receivable experience encouraged.
• Verbal & written communication with professional phone/email etiquette.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other additional duties.

Skills

Customer service

Accounts receivable

Communication skills

Time management

Team player

Problem solver

Mathematical basics

Education

High School diploma or GED

Tools

Microsoft Office

Job description

(Part Time) Customer Service Representative – UniFirst
UniFirst is seeking a dedicated Part Time Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

What you’ll be doing:

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.

• Provide excellent customer service to both customers and UniFirst personnel.

• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.

• Partner and provide administrative support to UniFirst’s Sales Department.

• Perform basic data entry and other additional duties.

What we’re looking for:

• 2 years of Customer Service experience in an administrative setting is preferred.

• Prior Accounts Receivable experience is highly encouraged.

• High School diploma or GED equivalent is recommended.

• Verbal & written communication skills: professional telephone and email etiquette.

• Essential skills: active listener, responsive, and personable.

• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)

• Time management and organizational skills with attention to detail.

• A collaborative, team-player capable of working independently.

• Problem solver in a dynamic environment.

• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)

What’s in it for you?

Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You’ll receive on-the-job training, robust online training modules through our Service Certificate Program — Customer Service Representative, and access to UniFirst’s innovative training platform, The Learning Center.

Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity:At UniFirst, you’ll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits: On the job training, Paid Time Off, Paid Holidays, Direct Payroll Deposit, and Employee Referral Bonuses Program.

About UniFirst: The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 — Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.