Customer Service Representative – UniFirst

UniFirst Careers; Melrose Park (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Illinois. You will serve as a liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales Department with administrative tasks.

This role emphasizes on-the-job training, growth opportunities, and comprehensive benefits. A strong emphasis on professional communication, accuracy, and teamwork will help you excel in a fast-paced environment at UniFirst.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Professional telephone and email etiquette with clear verbal & written communication.
• Proficient computer skills with Microsoft Office products.
• Strong time management, organization and attention to detail.
• Collaborative, team-player who can work independently.
• Problem solver in a dynamic environment.
• Ability to lift up to 25 pounds and perform light physical tasks.

Responsibilities

• Answer questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, resolving disputes through escalation.
• Support UniFirst’s Sales Department with administrative tasks.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Communication

Teamwork

MS Office

Time management

Problem solving

Attention to detail

Adaptability

Math skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

What you’ll be doing:

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.

• Provide excellent customer service to both customers and UniFirst personnel.

• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.

• Partner and provide administrative support to UniFirst’s Sales Department.

• Perform basic data entry and other administrative duties.

What we’re looking for:

• 2 years of Customer Service experience in an administrative setting is preferred.

• Prior Accounts Receivable experience is highly encouraged.

• High School diploma or GED equivalent is recommended.

• Verbal & written communication skills: professional telephone and email etiquette.

• Essential skills: active listener, responsive, and personable.

• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)

• Time management and organizational skills with attention to detail.

• A collaborative, team-player capable of working independently.

• Problem solver in a dynamic environment.

• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)

• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

What’s in it for you?

Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You’ll receive on-the-job training, robust online training modules through our Service Certificate Program — Customer Service Representative, and access to UniFirst’s innovative training platform, The Learning Center.

Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity:At UniFirst, you’ll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits:
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s "Best Companies to Sell For" list and recognized on Forbes magazine’s "Platinum 400 — Best Big Companies" list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.