Part Time Customer Service Representative

Raymour & Flanigan Furniture and Mattresses

City of Olean (NY)

On-site

USD 20,664 - 27,552

Part time

14 days+

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Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Job summary

A furniture retail company is seeking a Part Time Customer Service Representative in Olean, NY. The role involves assisting customers with their purchases, providing exceptional service, and handling inquiries. Ideal candidates should possess strong communication and problem-solving skills. The position requires flexibility in working hours, as it includes evenings, weekends, and holidays.

Qualifications

Ability to provide genuine, friendly, personable service.
Strong organizational skills and effective communication.
Capacity to multi-task in a fast-paced environment.

Responsibilities

Assist customers with scheduling deliveries and managing payments.
Acknowledge customer questions and concerns skillfully.
Support sales and operations team by advocating for customer needs.

Skills

Effective communication

Problem-solving

Multitasking

Active listening

Job description

Overview

Part Time Customer Service Representative

Join to apply for the Part Time Customer Service Representative role at Raymour & Flanigan Furniture and Mattresses

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It\'s why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you\'ll do

As a Customer Service Representative, you will play an important role in the lifecycle of every customer\'s purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is

Consistently to provide genuine, friendly, personable and professional service.
Effective communication, interpersonal and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer\'s concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can\'t wait to get to know you!

For a more detailed look into this role click here

or copy and paste the following link if using a mobile device

Who we are:

With Raymour and Flanigan, you\'ll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It\'s why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Responsibilities

What we need from you is (continued)

Consistently to provide genuine, friendly, personable and professional service.
Effective communication, interpersonal and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer\'s concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can\'t wait to get to know you!

For a more detailed look into this role click here

or copy and paste the following link if using a mobile device

https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Seniority level