Customer Service Representative $17 hourly

Raymour & Flanigan Furniture and Mattresses; New York (NY); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

A leading furniture retailer is seeking a Customer Service Representative to enhance the customer shopping experience. In this role, you will assist with scheduling deliveries and managing payments while providing exceptional service. The company offers competitive compensation, health benefits, and a supportive work environment.

Qualifications

• Ability to provide genuine, friendly, and professional service.
• Flexibility to work a retail schedule including nights and weekends.
• Proactive in resolving escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Bridge the gap between customer dreams and reality.
• Work independently and on a team to enhance the shopping experience.

Skills

Effective communication

Interpersonal skills

Organizational skills

Excellent listening skills

Multi-tasking

Job description

Customer Service Representative $17 hourly

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With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you:

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

For a more detailed look into this role, click here or copy and paste the link if using a mobile device.

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and more!

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you:

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

For a more detailed look into this role, click here or copy and paste the link if using a mobile device.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and a diverse workforce. We do not discriminate based on race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, victim status as domestic violence victim, sexual orientation, reproductive health decisions, marital or familial status, genetic information, or other protected bases. Currently, we are unable to offer visa sponsorship; candidates must have authorization to work in the U.S. without sponsorship. Raymour & Flanigan supports a drug and smoke-free environment.