Part-Time Customer Service Representative

What Like You; Chicago (IL); Remote; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time off

401(k) plan

$1,000 tuition reimbursement per semester

Annual success-sharing bonus or commission plans

Job summary

A community-focused business in Chicago is seeking a Part-Time Customer Service Representative. The ideal candidate thrives in a fast-paced environment and is committed to providing excellent service. Responsibilities include managing customer inquiries, building relationships, and performing data entry. The position offers flexible hours of 20 hours a week, and employees enjoy benefits such as paid time off, a 401(k) plan, and tuition reimbursement.

Qualifications

• Experience working in a customer service or administrative capacity.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Flexibility and agility, with the ability to multitask.

Responsibilities

• Build relationships with clients to understand their needs.
• Respond promptly to customer inquiries via phone or electronically.
• Organize the workflow to meet customers' time frames.

Skills

Customer service experience

Attention to detail

Strong prioritization skills

Problem-solving skills

Strong computer skills

Tools

MS Office

Word

Excel

Job description

Part-Time Customer Service Representative

Are you looking for meaningful and interesting work on a part-time schedule? Let's talk.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between 8:00am and 6:00pm Monday-Friday.

Key Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Manage customer portfolios
• Organize the workflow to meet customers' time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Research, analyze, review, and process legal documents
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualifications

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills

Benefits

• These part‑time positions are eligible for a number of CSC's competitive benefits – paid time off, 401(k) plan, and $1,000 in tuition reimbursement per semester!
• Employees are eligible for an annual success‑sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits – medical, dental, life insurance, flexible spending, and health savings account.
• We also offer a 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.