Part-Time Customer Service Representative

Flyknoxville; Alcoa (TN); On-site; USD 17,000 - 24,000; Part time

Job summary

Metropolitan Knoxville Airport Authority is seeking a friendly, energetic Customer Service Representative for part-time, on-site work at McGhee Tyson Airport in Alcoa, TN. You will help passengers, answer questions, support events, and contribute to a smooth terminal operation.

The role is on-site with weekend/evening shifts, paying $15/hour. Requirements: high school diploma or equivalent, 18+ years old, and up to one year of customer service experience.

Qualifications

• High school diploma or equivalent required.
• Able to stand/walk for long periods.
• Up to 1 year of customer service experience acceptable.
• Strong communication and friendly demeanor preferred.

Responsibilities

• Assist passengers with wheelchair and cart transportation
• Keep wheelchairs/carts clean & sanitized
• Answer passenger questions on airport services, security, baggage & more
• Respond to calls on the customer service/LEP line
• Support PR with events and logistics
• Staff the information booth & maintain tourism materials
• Perform additional duties as assigned

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

We're Hiring! Customer Service Representative (Part‑Time)

Metropolitan Knoxville Airport Authority

McGhee Tyson Airport | Alcoa, TN • Fully On‑Site

Looking for a fun, people‑focused job at the airport? Come join our team! We’re hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you!

What You’ll Do

• Assist passengers with wheelchair and cart transportation
• Keep wheelchairs/carts clean & sanitized
• Answer passenger questions on airport services, security, baggage & more
• Respond to calls on the customer service/LEP line
• Support PR with events and logistics
• Staff the information booth & maintain tourism materials
• Perform additional duties as assigned

Schedule (Hiring for THIS Shift) | On‑site • averages 24–28 hrs/week

Weekend Schedule:

• Fri: 1pm–8pm
• Sat: 1pm–8pm
• Sun: 1pm–8pm
• Mon: 11am–6pm

Pay

$15/hour | Part‑time (no benefits)

Ideal Candidate

We’re looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting to 50lbs). Customer service experience is a plus!

Ready to jump‑start your journey with us?

To qualify, you’ll need a high school diploma or equivalent, be 18 or older, and bring along up to one year of customer service experience—plus a great attitude and eagerness to grow!

Best Consideration Deadline: Sunday, August 30, 2026

• Applicants must be currently authorized to work in the United States on a long‑term basis.
• MKAA conducts random employee drug screenings.
• MKAA is an Equal Employment Opportunity Employer.