Part Time Customer Service Associate

Freedom Outfitters; Mount Joy Township (PA); On-site; USD 20,664 - 27,552; Part time

Job summary

A local retail outlet is seeking a part-time Customer Service Associate to enhance customer satisfaction and manage service levels. The role includes greeting customers, resolving issues, and assisting in sales transactions. Candidates should possess a strong customer service background, effective time management, and the ability to work in a flexible schedule including evenings and weekends. Knowledge in hunting and fishing is preferred. This position provides an opportunity to create a positive shopping experience for all customers.

Qualifications

• Strong background in customer service.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide customers with an enjoyable shopping experience.
• Identify customer service requirements and build rapport.
• Suggest related products to increase sales.
• Reconcile cash drawer and maintain transactions.
• Troubleshoot register problems efficiently.

Skills

Time management

Teamwork

Attention to detail

Taking initiative

Hunting and fishing knowledge

Computer skills

Job description

Freedom Outfitters is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service. The primary objectives of the Customer Service position are to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business.

Position Requirements

• Time management
• Work well in a team environment
• Accuracy and attention to detail
• Taking initiative
• Hunting and fishing knowledge is preferred
• Strong computer skills are desired

Principal Duties & Responsibilities

• Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
• Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
• Increase sales by suggesting related and additional products and services
• Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
• Troubleshoot problems at the register quickly and efficiently with customer's satisfaction in mind
• Assist Sales team in daily tasks when applicable.
• Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
• Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
• Maintain store appearance by creating a clean, orderly, and safe shopping environment
• Maintain customer records by updating account information