Customer Relations Outfitter

Bass Pro Outdoor World; Wheeling (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Bass Pro Outdoor World in Wheeling, WV, is seeking a Customer Relations Outfitter to deliver exceptional service, greet customers, and guide buying decisions. The role involves securing firearms with trigger locks, processing returns, and promoting memberships and in-store pickup.

You will interact with customers and vendors, maintain a clean, stocked workspace, and stay knowledgeable about products and promotions to ensure a memorable shopping experience.

Qualifications

• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to our customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computerized Point of Sale register system.

Responsibilities

• Greet customers as they enter the store in a friendly and outgoing manner.
• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Handles customers' merchandise returns; complete refund / exchange paperwork.
• Promotes programs including CLUB Membership, VOC, and In-Store Pick-up.
• Sells appropriate Hunting and Fishing Licenses.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions.

Skills

Calculate discounts

Communication with customers

Relationships with staff

POS system

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

The Customer Relations Outfitter performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

ESSENTIAL FUNCTIONS

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High school diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Constantly stand and/or walk during shift
• Constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands and/or fingers
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures
• Occasionally work in noisy environments