Part Time Customer Service and Sales Associate

Hertz; Bend (OR); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

Hertz Local Edition in Bend, Oregon seeks a Part-Time Customer Service and Sales Associate to act as brand ambassador, delivering fast, friendly service and selling Hertz products to meet travel needs. The role offers a base wage of $17.00 per hour with commission-based earnings and full-time benefits for eligible roles, including medical, dental, vision, life insurance, PTO, 401(k) and employee discounts.

You will listen to customers, upsell options like damage waivers and fuel, convert

Qualifications

• Clear written and verbal English communication.
• 1–2 years in customer service and sales.
• Comfortable working in a fast-paced environment with multiple tasks.
• Demonstrated sales, professionalism and interpersonal skills.

Responsibilities

• Communicate and offer ancillary products to enhance travel experience.
• Sell core products and upsell options (damage waiver, fuel, etc.).
• Achieve personal sales goals while supporting team goals.
• Work in a fast-paced sales environment delivering helpful service.
• Convert phone inquiries into reservations and rentals.
• Create a positive customer service experience by listening to needs.
• Maximize revenue by soliciting bookings after rate quotes.
• Handle post-rental inquiries related to billing and rentals.

Skills

English fluency

Sales experience

Customer service

Communication

Time management

Team player

Overtime availability

Outdoor work

Stand/walk long periods

Job description

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages: $17.00/hr.

For full-time opportunities Hertz also provides world class benefits, which include:

- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Employee Discounts

R esponsibility of a Sales and Service Associate includes:

- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast‑paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Convert phone shops to reservations and rentals
- Creating a positive customer service experience by listening to and identifying customer needs
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Assist customers with various post rental inquiries that involve the rental and billing process.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission‑based environment.
- Work in a fast‑paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.

Qualified applicants will have the following:

- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English
- 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.