Part time Customer Service Agent (RMG Team) - Remote

Freddie Mac; Seattle (WA); Remote; USD 60,000 - 80,000; Part time

Job summary

Freddie Mac is seeking motivated individuals for a part-time remote customer service role. You will provide exceptional service, resolve customer issues, and work within a dynamic team. This opportunity includes flexible hours, competitive pay, and favorable career advancement potential in a supportive work environment.

Benefits

401k plan with company matching

15 days of PTO annually

Career advancement opportunities

Flexible work hours

Qualifications

• Minimum age of 21 years.
• Previous experience in a high-volume, fast-paced call center preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service and resolve issues.
• Collaborate with departments for a seamless customer experience.
• Evaluate accounts for potential AML/Fraud violations.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Job description

Employer Industry: iGaming

Why consider this job opportunity:
- Salary up to $20 per hour, depending on experience and shift worked
- Opportunity for career advancement within a dynamic team
- Work remotely from any U.S. state with flexible part-time hours
- 401k plan with company matching and 15 days of PTO annually
- Recognized as one of the best places to work in Seattle with high employee satisfaction rates
- Engage in continuous learning through hands-on training and collaboration

What to Expect (Job Responsibilities):
- Deliver exceptional customer service by providing accurate information and resolving issues
- Collaborate with cross-functional departments to ensure a seamless customer experience
- Meet or exceed agreed-upon KPIs and performance targets consistently
- Evaluate accounts for potential AML/Fraud violations and assist customers with problem gambling resources
- Maintain accurate customer records and process adjustments to financial accounts

What is Required (Qualifications):
- Minimum age of 21 years
- Ability to work flexible part-time hours, including evenings and weekends
- Previous experience in a high-volume, fast-paced call center strongly preferred
- Excellent verbal and written communication skills
- Strong multitasking and prioritization abilities

How to Stand Out (Preferred Qualifications):
- Calm and patient demeanor when handling complaints and difficult situations
- Commitment to high standards, initiative, proactivity, and professionalism
- Ability to type and communicate on the phone for extended periods

#iGaming #CustomerService #RemoteWork #CareerGrowth #EmployeeSatisfaction

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