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Part time Customer Service Agent (RMG Team) - Remote

Freddie Mac

Seattle (WA)

Remote

USD 60,000 - 80,000

Part time

Yesterday
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Job summary

Freddie Mac is seeking motivated individuals for a part-time remote customer service role. You will provide exceptional service, resolve customer issues, and work within a dynamic team. This opportunity includes flexible hours, competitive pay, and favorable career advancement potential in a supportive work environment.

Benefits

401k plan with company matching
15 days of PTO annually
Career advancement opportunities
Flexible work hours

Qualifications

  • Minimum age of 21 years.
  • Previous experience in a high-volume, fast-paced call center preferred.
  • Excellent verbal and written communication skills.

Responsibilities

  • Deliver exceptional customer service and resolve issues.
  • Collaborate with departments for a seamless customer experience.
  • Evaluate accounts for potential AML/Fraud violations.

Skills

Customer Service
Communication
Multitasking
Problem Solving

Job description

Employer Industry: iGaming

Why consider this job opportunity:
- Salary up to $20 per hour, depending on experience and shift worked
- Opportunity for career advancement within a dynamic team
- Work remotely from any U.S. state with flexible part-time hours
- 401k plan with company matching and 15 days of PTO annually
- Recognized as one of the best places to work in Seattle with high employee satisfaction rates
- Engage in continuous learning through hands-on training and collaboration

What to Expect (Job Responsibilities):
- Deliver exceptional customer service by providing accurate information and resolving issues
- Collaborate with cross-functional departments to ensure a seamless customer experience
- Meet or exceed agreed-upon KPIs and performance targets consistently
- Evaluate accounts for potential AML/Fraud violations and assist customers with problem gambling resources
- Maintain accurate customer records and process adjustments to financial accounts

What is Required (Qualifications):
- Minimum age of 21 years
- Ability to work flexible part-time hours, including evenings and weekends
- Previous experience in a high-volume, fast-paced call center strongly preferred
- Excellent verbal and written communication skills
- Strong multitasking and prioritization abilities

How to Stand Out (Preferred Qualifications):
- Calm and patient demeanor when handling complaints and difficult situations
- Commitment to high standards, initiative, proactivity, and professionalism
- Ability to type and communicate on the phone for extended periods

#iGaming #CustomerService #RemoteWork #CareerGrowth #EmployeeSatisfaction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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