Part-Time Customer Service Agent for a Legal Tech Firm

Ltvplus; Brandon (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative legal tech firm is seeking a part-time Customer Service Agent to join their remote team. In this role, you will engage with customers through inbound and outbound calls, guiding them through a script and intake questionnaire to determine their eligibility for legal representation. Your empathetic communication and attention to detail will be crucial in providing exceptional support. This forward-thinking company values flexibility and diversity, offering you the chance to work from anywhere while making a meaningful impact in the legal landscape. If you are tech-savvy and passionate about customer service, this opportunity is perfect for you!

Qualifications

• Native English speakers with excellent communication and listening skills.
• Compassionate and detail-oriented individuals with integrity.

Responsibilities

• Handle inbound and outbound calls to qualify consumers for legal representation.
• Document information via HubSpot and send retainer agreements.

Skills

Excellent communication skills

Listening skills

Problem-solving

Compassion and empathy

Attention to detail

Integrity and trustworthiness

Tools

HubSpot

PandaDoc

Gorgias

Zendesk

Intercom

Job description

Help Customers from Anywhere in the World

Part-Time Customer Service Agent for a Legal Tech Firm

Description
Our client is a steadfast vigilante, protecting consumers from corporate negligence. We’re organizing collective action to empower those who have been impacted by health and environmental harm. With collective action and artificial intelligence, we’re able to identify and protect against health and environmental injustice by exposing the truth, holding the guilty accountable, and ensuring a transparent path to reparations. We envision a future where everyone who has been impacted by health and environmental lawlessness will have the tools and support to seek justice and compensation.

By reimagining the intersection of technology and law and building an AI-native legal practice, we have the ability to not only change how law is practiced but also to fundamentally reshape the legal system through the creation of an accessible, transparent path to justice and compensation.

The agent selected for the role will be handling inbound and outbound calls and walking the customers through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. The agent will then send a retainer agreement via HubSpot (PandaDoc).

Requirements

• Native English speakers
• Excellent communication skills & listening skills
• Extreme level to detail
• Compassion, empathy, deep understanding of what potential leads are going through / have gone through
• Integrity and trustworthiness
• Ability to problem solve - be resourceful, try to find a solution but also know when to ask for help (and hold to properly communicate to caller)
• Adherence to compliance

Responsibilities

• Inbound Call: Handle incoming calls after the consumer sees a digital advertisement, walking through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. Send a retainer agreement via HubSpot (PandaDoc).
• Outbound Call: The consumer fills out a form after seeing a digital advertisement and has requested a call. Walk through a script and intake questionnaire to see if the consumer qualifies for legal representation for the specific case we're going after. Send a retainer agreement via HubSpot (PandaDoc).
• BOTH (inbound/outbound): Document information via HubSpot; logins will be provided to each rep. The goal of all calls is to complete an intake questionnaire and send a retainer agreement to get them onboarded as a client.

Nice to have

• Prior experience
  • Experience with CRMs, bonus points for experience with HubSpot
  • Experience in law or related field is a plus
• Understanding of legal intake process (or quickly able to pick this up)
• Resilience & patience
• Tech savvy
  • CRM / HubSpot (mentioned above)
  • Use of e-signature platform/ SAAS (i.e. PandaDoc, DocuSign, etc.) - we will be using PandaDoc

Is This YOU? Then We Want to Meet You!

If this sounds like you, then you’re just who we’re looking for to join our remote team!

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.