Part-Time Customer Service Agent for a Digital Education and Coaching Business

LTVplus; Brandon (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A remote-first company, LTVplus is seeking a customer service professional to deliver exceptional support. With a mission to enhance customer experiences for brands, this role involves managing inquiries for a fast-paced affiliate marketing campaign. Candidates must possess strong problem-solving skills and over 2 years of experience in customer service.

Qualifications

• Over 2 years of experience in customer service.
• Proficiency with HelpScout, ADA Chat, Stripe, Slack, and WordPress.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-level customer service for a US-based affiliate marketing client.
• Address customer inquiries regarding payments and refunds.
• Adapt to a very fast-paced environment.

Skills

Customer service

Problem-solving

Attention to detail

Adaptability

Comprehension skills

Tools

HelpScout

ADA Chat

Stripe

Slack

WordPress

Job description

F753

Is This YOU? Then We Want to Meet You!

• You have over 2 years of experience in customer service and a passion for delivering exceptional support.
• You're proficient in using tools like HelpScout. ADA Chat, Stripe, Slack, and WordPress, and able to manage multiple tasks seamlessly while staying organized and efficient.
• You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively.
• Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
• A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction.
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• First-level customer service for a US-based client, a fast-paced campaign in affiliate marketing.
• Addressing customer inquiries, concerns, payments, and refunds among others.
• Must be able to adapt to a very fast-paced environment. Superb comprehension skills and the ability to think on their feet.
  
  

️ Tech Checklist – Gotta Have It!

• Proficiency with platforms like HelpScout. ADA Chat, Stripe, Slack, and WordPress are a major advantage.
• A reliable computer and a high-speed internet connection to manage customer inquiries smoothly.
• A quiet, organized workspace that enables professional and efficient communication.
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.