Part-Time Customer Experience Lead (NPS & Service)

Hertz; Cedar Rapids (IA); On-site; USD 19,000 - 26,000; Part time

Job summary

Hertz in Cedar Rapids seeks a Part Time Customer Experience Associate to deliver above-and-beyond service, resolving issues at the counter with hospitality and professionalism, and driving customer satisfaction and retention. You will act as the primary Net Promoter Score liaison for the store, communicate results to management, coach colleagues, and ensure adherence to corporate policies and procedures.

This role emphasizes empowering staff to anticipate customer needs and create memorable

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience is a plus.
• Excellent customer service, communication, relationship-building and problem-solving skills.

Responsibilities

• Provide customer service that supports satisfaction and retention.
• Serve as the primary NPS liaison for management and communicate outcomes.
• Analyze and act on NPS results to improve guest satisfaction.
• Assist and coach staff to understand customer needs with hospitality and professionalism.

Skills

Customer service

Communication

Leadership

Sales experience

Operations experience

Job description

Hertz in Cedar Rapids seeks a Part Time Customer Experience Associate to deliver above-and-beyond service, resolving issues at the counter with hospitality and professionalism, and driving customer satisfaction and retention. You will act as the primary Net Promoter Score liaison for the store, communicate results to management, coach colleagues, and ensure adherence to corporate policies and procedures.

This role emphasizes empowering staff to anticipate customer needs and create memorable