Part-time Customer Experience Agent

Stake; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company that is revolutionizing the rental experience! As a Customer Experience Agent, you will play a crucial role in helping residents navigate their financial journeys. This part-time remote position offers flexibility and the chance to make a real difference in people's lives. You'll engage with customers, provide essential support, and ensure they understand the benefits of the services offered. If you're passionate about empowering others and thrive in a dynamic, remote work environment, this opportunity is perfect for you!

Qualifications

• Fluent in English and Spanish, with strong verbal communication skills.
• 1-2+ years of experience in customer service or outbound calling.

Responsibilities

• Handle inbound and outbound resident inquiries with empathy and efficiency.
• Explain Stake’s benefits and follow up on resident interactions.

Skills

Bilingual (English + Spanish)

Customer Service

Verbal Communication

Problem Solving

Education

High School Diploma

1-2+ years in Customer Service

Tools

Intercom

Salesforce

Job description

This range is provided by Stake. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Additional compensation types

Commission

Company:Stake

Role Type:Part-Time Employee (PT)

Schedule:20 hours/week –Evening & Weekend Availability Required

Location:Remote (U.S.-based applicants only)

About Stake

Stake is the deal network built for renters, giving them real financial tools to build wealth, earn cash back, and grow credit — just by paying rent. We partner with multifamily communities to elevate the resident experience with instant rewards, credit building, and financial freedom.

About the Role

We’re looking for a bilingual (English + Spanish), passionateCustomer Experience Agentto handle bothoutbound callsandinbound support requestsfrom residents across the U.S.

Your mission? Help residents understand Stake’s benefits, solve their issues with care and clarity, and drive engagement through proactive communication.

You’ll be speaking with real people who are trying to manage their rent, banking, or credit journey — and your job is to make it easier, friendlier, and more rewarding for them.

This is apart-time remote role(20 hours/week). You'll be expected to worksome weekday daytime and evening hours (ending by 8 PM local time), as well as weekend hours. Flexibility and responsiveness are key.

Responsibilities

• Handle inbound resident inquiries via Intercom, email, and phone with empathy and efficiency
• Conduct outbound calls to guide residents through setup, payment issues, or Stake feature usage (e.g., Credit Builder opt-in, payment setup)
• Explain Stake’s benefits including cash back offers, renewal bonuses, Stake Visa Debit, and financial incentives
• Follow up with residents on failed payments, inactive accounts, or unclaimed rewards

Education & Engagement

• Provide clear, helpful explanations of Stake features like free banking, StakePay, Credit Builder, and Cash Back
• Tailor messaging to meet residents’ needs and preferences
• Collaborate with CX, Marketing, and Product teams to refine scripts, messaging, and user education
• Record and track all resident interactions in CRM systems (Intercom, Notion, etc.)
• Offer feedback from resident conversations to inform product improvements and engagement strategies
• Help ensure consistency and clarity in all communications (email, SMS, and calls)

Performance & Quality

• Maintain expert knowledge of Stake’s products and processes
• Meet or exceed weekly outreach goals and support metrics
• Deliver empathetic, bilingual service that increases satisfaction, retention, and engagement

Requirements

• Fluent inEnglish and Spanish(written + spoken)
• 1–2+ years of experience in customer service, outbound calling, or a support/sales hybrid role
• Strong verbal communication skills and ability to clearly explain complex ideas
• Friendly, confident phone presence and clear written communication
• Comfortable working remotely with discipline to manage schedules and workload
• Tech-savvy and familiar with support tools (Intercom, Salesforce, etc.)
• Adaptable, self-directed, and solution-oriented
• Passion for helping others feel empowered through financial wellness

Why Join Stake?

At Stake, we’re changing how renting works — for good. We give renters power over their financial future, and we’re proud to offer a service that truly helps people build credit, save money, and get rewarded. You’ll be on the front lines of that mission.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Technology, Information and Internet

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