Part-Time Customer Care Specialist – B2B Auction Support

Americas Auto Auction Central Houston Inc; Houston (TX); Sur place; USD 25 000 - 29 000; Temps partiel

Avantages offerts par ce poste

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Résumé du poste

America's Auto Auction (Central Houston) is seeking a part-time Customer Service Representative to serve buyers and sellers, answer questions, and support auction processes. You will educate customers, manage registrations, and help with timelines and policies.

Key duties include building long-term relationships, documenting interactions in CRM, and coordinating with Sales, Operations, Arbitration, Accounting, and Title to resolve issues. Work hours are Tue–Thu 9am–5pm and Fri 9am–1pm.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or account management preferred.
• Experience working with B2B customers is a plus.

Responsabilités

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Tracks and follows up on open customer requests to ensure timely resolution.

Connaissances

Professional customer service

Verbal and written communication

Problem solving

Organization and follow-up

CRM software proficiency

Multitasking

Formation

High school diploma or equivalent

Outils

CRM systems

Auction management systems

Microsoft Office

Description du poste

America's Auto Auction (Central Houston) is seeking a part-time Customer Service Representative to serve buyers and sellers, answer questions, and support auction processes. You will educate customers, manage registrations, and help with timelines and policies.

Key duties include building long-term relationships, documenting interactions in CRM, and coordinating with Sales, Operations, Arbitration, Accounting, and Title to resolve issues. Work hours are Tue–Thu 9am–5pm and Fri 9am–1pm.