Part Time Customer Care Associate- 100% Remote

Lensa; St. Louis (MO); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in the career services industry is seeking a Part Time Customer Care Associate to provide exceptional service in a remote call center environment. The role involves processing orders, resolving inquiries, and supporting sales and marketing efforts. Ideal candidates will have strong communication skills and a high school diploma, with opportunities for those with customer service experience. This position offers flexible hours and a competitive hourly wage.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Process incoming orders and resolve customer inquiries.
• Maintain high standards by meeting department metrics.
• Develop rapport with customers and provide consultative support.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

MS Office

SAP

Job description

Part Time Customer Care Associate- 100% Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Breakthru Beverage Group, is seeking professionals. Apply via Lensa today!

Position Details:

• Time Type: Part time
• Remote Type: Remote - Illinois
• Job Family Group: Sales

Job Description Summary:

The Remote Part Time Customer Care Associate is responsible for providing world-class service in a call center environment by processing incoming orders and resolving customer inquiries professionally to support the sale and marketing of supplier brands.

Hours: Monday - Thursday 11:30 AM - 7:00 PM EST

Responsibilities include:

• Responding to customers and entering orders accurately in SAP to ensure sales are captured.
• Resolving customer inquiries using support tools, including SAP and contacting business units as needed.
• Maintaining high standards by meeting department metrics and building relationships with customers and contacts.
• Developing rapport and listening actively to provide consultative support and recommendations.
• Identifying opportunities to increase customer retention and satisfaction, maintaining confidentiality, and informing customers about deals and stock status.
• Performing additional duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent
• Basic PC skills with MS Office and other programs
• No prior experience required
• Strong communication and customer service skills
• Ability to multitask, work independently or in a team, and meet deadlines
• Sound judgment and problem-solving skills
• Ability to work in a fast-paced, high-volume environment

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• 1-2 years in customer service
• Experience in consumer products or distribution industry

Physical Requirements:

• Ability to stand, sit, talk, hear, and operate a computer and telephone

Competencies:

• Accountability for meeting targets
• Routine problem-solving with available solutions

This description summarizes typical functions; duties may vary.

Compensation: $17.50/Hr

Breakthru Beverage Group is an equal opportunity employer. For accommodations, contact [phone].